Advice Worker Job London area,Greater London England UK,Social Work

Position: Housing Advice Worker
Location: Greater London

Role overview

You will be working within our Housing team to deliver an effective housing advice service for young people. You should be experienced in delivering housing advice within a youth and community or other relevant setting, of supporting clients with multiple and complex needs, and have a proven track record of referring and progressing vulnerable people into suitable accommodation.

Key details

Contract type and hours:
Full-time, permanent role. 35 hours per week Monday - Friday
Salary: starting salary for role is AP26: £32,136.00. The salary scale is: AP26 (£32,136.00) – AP30 (£35,778.08)
Location:
New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR
Final date to receive applications:9am, Wednesday 11th November

Key objectives:

To deliver an effective housing advice service to young people accessing New Horizon Youth Centre (NHYC), carrying out thorough assessments of need and enabling young people to move on into independence.
To maintain and build a network of relationships with relevant external agencies and internal specialists.
To increase accommodation options for young people, both through NHYC’s own projects and with external partners and make appropriate referrals into accommodation and external specialist services.

Reporting to:
Service Manager and Head of Service (Housing)

Main tasks and responsibilities Young people's services

Delivering a housing advice service to young people with multiple needs. Including:

Working to ensure young people receive a high-quality service from the point of registration to move-on. Taking a hands‑on approach to dealing with complex or difficult cases.

Carrying out thorough needs assessments with young people accessing the service in order to refer young people into appropriate accommodation and to external specialist services.

Providing young people with expert advice and guidance relating to their housing situation. Monitoring and evaluating young people’s progress.

Engaging other relevant external partners, able to provide accommodation and other move on opportunities to young people.

Referring young people to other internal New Horizon Youth Centre teams in order to support their progression, including Health, Youth Work, Outreach and Youth Justice.

Providing advocacy and referring young people to a wide range of specialist external advice services including around advocacy, substance misuse, mental health, immigration, counselling, financial/debt advice, and legal services.

Attending regular briefings, team meetings, reflective practice and clinical supervision, both with NHYC and project partners. Ensuring that Health and Safety or safeguarding issues are addressed at all times.

Sharing best practice

To proactively share best practice with internal and external stakeholders in order to maximise the impact of the work of NHYC. This will include:

Identifying and acting to maximise NHYC’s profile by seeking out and responding to opportunities with specialists and agencies who might offer resources, funding, or individual services relevant to client needs.

Promoting and representing NHYC at relevant forums, meetings and events.

Information management

To produce and maintain accurate and useful information in a range of formats in order to promote effective service delivery and evaluation. This will include:

Recording all contacts with clients appropriately and maintaining all relevant files and recording systems up to date.

Producing written reports in a variety of formats to meet the requirements of NHYC, external service providers and funders, e.g., project reviews and assessment reports.

Inputting and extracting information from client monitoring systems other accounting and database systems. Utilising other relevant software for the…