Deputy Manager Homelessness Prevention and Solutions

The following content displays a map of the jobs location
- London, Wandsworth

Job Reference randw/TP/29/9662

Number of Positions:

1

Contract Type:

Fixed Term – Full Time (36 hours)

Fixed Term until 31/03/2028

£47,730 - 57,837 per annum

Working Hours:

36 Hours

Location (Please use London or Greater London):

London, Wandsworth

Closing Date:

22/11/2026

Job Category:

Housing

Directorate:

Resident Services

Business Area:

HRD
- Housing Services

Job Title:

Deputy Manager Homelessness Prevention and Solutions

Salary: £47,730 – £57,837per annum
Contract Type:
Fixed Term until 31 March 2028

Location:

Housing Customer Centre, 90 Putney Bridge Road, Wandsworth SW18 1HR

Other essential information:
Minimum 3 days working in the office

Are you passionate about preventing homelessness and driving innovative housing solutions? Do you thrive in a fast-paced, people-focused environment where your leadership can directly impact lives? If so, we invite you to join our dynamic Prevention and Solutions Service as a Deputy Manager.

Objective of Role

As Deputy Manager, you will lead a team of Homelessness Prevention and Solutions Officers to deliver high-impact, person-centred housing advice and support. You will play a key role in preventing and relieving homelessness across Wandsworth and Richmond boroughs, ensuring statutory duties under the Homelessness Reduction Act 2017 are met. You will be instrumental in shaping service delivery, driving innovation, and improving outcomes for vulnerable residents.

This is an exciting opportunity to lead a dedicated team of seven officers within a service that is expanding to meet growing demand and is central to the Council’s priorities. You’ll be at the forefront of shaping how we support residents at risk of homelessness through early intervention, tailored advice, and collaborative working with internal and external partners.

About the Role

• Lead and manage a team of Homelessness Prevention and Solutions Officers, ensuring high standards of performance, conduct, and customer care.
• Supervise complex casework and ensure compliance with the Homelessness Reduction Act 2017.
• Use data dashboards and performance indicators to monitor outcomes and drive service improvements.
• Participate in the Duty Manager rota, making key decisions on housing assistance and temporary accommodation.
• Collaborate with statutory and voluntary agencies and take the service into the community through housing surgeries and outreach.
• Handle corporate complaints and embed lessons learned into service delivery.

We’re seeking a confident, knowledgeable, and empathetic leader who can:

• Demonstrate a deep understanding of homelessness legislation, housing options, and prevention strategies.
• Interpret complex guidance and case law to support robust decision-making.
• Communicate effectively with clients, colleagues, and partners.
• Manage and motivate staff, conduct appraisals, and support career development.
• Navigate high-pressure situations and respond to emergencies with professionalism and care.

Essential Qualifications, Skills and Experience

• You will need to be aware of the reasons that people become homeless and have a good working knowledge of a range of housing prevention techniques and options.
• Have an ability to interpret and explain complex legislation and guidance
• Be able to work in a busy fast paced environment and be able to navigate others so that the demands of the service are adequately met.
• You will need to possess excellent communication and interpersonal skills to work effectively with a wide range of people
• You will need to have strong organisational skills and work well under pressure
• You will need to have a vast experience of working with complex clients and understanding…