Salesforce Developer

At Trustpilot, we’re on an incredible journey. We’re a profitable, high‑growth FTSE‑250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform and still have exciting work ahead. Join us at the heart of trust.

• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs.
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.
• Integrate Salesforce with internal and external systems using APIs and various integration patterns.
• Collaborate closely with the organization‑wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy.
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimization.
• Support incident management and processes directly within Salesforce through custom development and troubleshooting.
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high‑quality, scalable Salesforce solutions.
• Build and maintain good relationships with other Trustpilot teams, e.g. Global Customer Support & Trust and Safety.
• Deploy change via CI/CD.
• Apply declarative change solutions to project delivery work.
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes.
• Maintain Trustpilot system auditing evidence and documentation.
• Provide mentoring & coaching to more junior Administrators for skills development.
• Contribute to a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning.
• Design, configure, and maintain the Salesforce Service Cloud (SFSC) instance, including customizations, workflows, and integrations with other business applications to drive efficiency, reliability, and user experience enhancements.
• Provide user support for all functions within GTM.
• Develop and maintain robust and meaningful reports and dashboards, ensuring they are available and comprehensible to all interested stakeholders.

• Minimum of Advanced Administrator or Platform Developer I certifications;
  Platform Developer II is highly valued.
• 5+ years of hands‑on experience as a Salesforce Developer & Salesforce Admin, specifically with Salesforce Service Cloud, demonstrating a proven track record of designing, developing, and deploying complex programmatic solutions.
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components).
• Experience with Agentforce is a strong plus.
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus.
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events.
  
  Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications.
• Proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non‑technical stakeholders, conduct technical discussions, and mentor team members.
• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

liDemonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and…