Engineering Manager, Agents

Overview

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.

We’re backed by investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just get it done, Invent what customers want, Winner’s mindset, and The Polymath Principle — shape how we work and grow as a team.

About The Team

The Agent SWE team at Decagon deploys the most advanced conversational AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will guide a team to build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions that support their needs. Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.

Decagon is opening our third office in London and looking for an Engineering Manager to build it from the ground up and shape its culture. As a leader on the Agent Software Engineering team, you’ll have complete ownership and autonomy in shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.

Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who is excited to mentor a team of junior engineers, dives deep into complex system challenges and builds elegant solutions that scale to millions of users.

Your responsibilities

• Lead a team to design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
• Collaborate closely with enterprise customers across a number of verticals, understand their needs and transform these pain points into magical AI agents
• Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
• Contribute to team strategy and help define the future of AI customer support agents

• Have 2+ years of engineering management experience
• Have 7+ years of industry experience in software engineering
• Proficiency with Python, Typescript and asynchronous programming
• A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary

• Prior experience working with multi-modal models

• Medical, dental, and vision benefits
• Generous time off, including 20 days statutory annual leave, 8 UK public holidays, and a company-wide holiday break
• Daily lunches, dinners and snacks in the office to keep you at your best

£180k - £240k + Offers Equity

Compensation Range: £180K - £240K