Senior Systems Engineer

Job  | AWS EMEA SARL (UK Branch)

Would you like to help implement innovative cloud computing solutions and solve the most complex technical problems? Are you excited by the prospect of building and running the world’s largest cloud computing infrastructure to provide a better world for future generations? Amazon Web Services (AWS) builds and operates some of the largest internet infrastructure on the planet; providing companies of all sizes with an infrastructure and services platform in the cloud.

With AWS, customers provision compute power, storage, database, and other cloud resources as their business demands them. To meet the growing demand for AWS Services around the globe, we need exceptionally motivated people who are driven by learning and innovation.

AWS Utility Computing (UC) provides product innovations—from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2) to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IOT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

Amazon has a collaborative, purposeful, and enthusiastic environment where we “Work Hard, Have Fun, Make History.” On a typical day engineers might dive deep into understanding the root cause of a customer issue, investigate why a metric is trending the wrong way, and consult with top engineers  own our services and believe in making out-of-hours support as painless as possible. To achieve this, we implement Operational Excellence best practices and strive to automate manual processes.

Our Senior Systems Engineers are considered technical leaders for their team and become subject matter experts in multiple services. They work efficiently and routinely deliver the right things with limited guidance. They use technology to solve complex problems, improve and drive enhancements to these services and features, and understand how their work impacts multiple teams. They can take a project when the problem is not defined, deliver on schedule, and apply appropriate technologies and industry systems‑engineering best practices.

They make effective implementation trade‑off decisions and can assist others with trade‑off decisions.

Our Senior Systems Engineers identify when implementations are not highly available, performant, secure, stable, maintainable, or have defects; and are able to determine short‑ and long‑term mitigations. They have depth and breadth of understanding in multiple areas of technology and are excellent diagnosticians. They utilise their Linux expertise to troubleshoot, innovate fixes and workarounds, keep software up‑to‑date, and provide data and metrics that help manage the capacity and efficiency of services.

Our Senior Systems Engineers lead team design, scoping, and prioritization discussions. They understand how technical decisions impact their team as well as other teams’ services and recommend opportunities and solutions for these problems. They optimize and automate team processes, ensuring they meet organisational goals. They lead implementation reviews (e.g., designs, code, operational readiness, deployment plans, system changes, etc.). They anticipate and mitigate patterns that affect the performance, reliability, or availability of their team’s systems to create automation that simplifies workloads and scales operations.

Our Senior Systems Engineers drive SOP, documentation, and runbook creation, review them for accuracy, and drive the use of best practices. They actively recruit and interview for their team and help others leverage their own expertise by coaching and mentoring. They communicate clearly and collaborate with others to deliver results. They are self‑starters, comfortable dealing with ambiguity and change, and customer-obsessed, always looking to understand customer pain points and find resolutions quickly and…