Platform Engineer

Our Mission

We’re not your average benefits platform – we’re the driving force that uplifts people’s lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond.

Your Mission

As a Platform Engineer at Ben, you will join us to ensure stable, secure & scalable operations and an excellent developer experience.

We’re looking for self-starters who are seeking a fast-paced environment where they can make a difference. Our team is small, which means high autonomy, ownership, and responsibility. We love what we do, have fun and, while we ship on time, take life-work balance seriously.

Things you will be working on...

• Infrastructure Automation:
  Set up infrastructure components using Terraform (via Terragrunt) with maintainability, scalability & reliability in mind
• Developer Tooling:
  Tooling and processes to support product squads in increasing the speed, reliability and visibility of their development workflows
• Observability:
  Tooling and processes to improve monitoring, logging, events and tracing at both the infrastructure and application layer
• Collaborating:
  Working with product squads to deliver infrastructure to support new services/features in a secure and scalable manner
• Resource Optimisation:
  Working to right-size our services and implement features such as auto-scaling to increase the cost effectiveness of our platform and reduce waste
• Security:
  Collaborating with the security squad on projects to increase our security posture, such as improving our least privilege approach to IAM roles for users and services
• Documentation:
  Maintaining clear and up-to-date documentation for systems and procedures to increase product squad self-service

You'll thrive here if you...

• Have built cost-effective, secure systems in AWS - you understand the trade-offs between different services and can make pragmatic infrastructure decisions.
• Are comfortable with containerised applications (we run on ECS/Fargate) and have used Infrastructure as Code tooling like Terraform to manage cloud resources.
• Have worked extensively with monitoring and observability tools (we use Datadog and Sentry) and know how to debug issues in production.
• Can write solid shell and Python scripts to automate common tasks and build internal tooling.
• Communicate clearly with both technical and non-technical audiences - you can explain complex infrastructure decisions to product teams and leadership.

Nice-to-haves, but not deal-breakers:

• Experience implementing SLIs/SLOs and helping product teams track service reliability.
• Background working in ISO 27001 or SOC2 compliant environments.
• Advanced Python development skills (our platform team maintains Python tooling deployed via Lambda).

You will not love this role if you…

• Need a slow pace to feel comfortable - we move fast, and we prioritise action, even when the path isn’t perfectly clear
• Are uncomfortable being accountable for outcomes - this role involves owning projects end-to-end and being responsible for making them succeed and delivering them at a high quality
• Prefer maintaining the status quo - we want to challenge assumptions and push for better ways of working
• Prefer a highly structured environment with established processes and clearly defined boundaries - we’re still building, and sometimes that means creating the path as we go
• Struggle with ambiguity or expect prescriptive direction - you’ll get support and context, but you’ll need to figure things out and take ownership
• Wait for others to step up, or to be told what to do - We are a high-performance and high-reward work place and are looking for people who are proactive

Not sure if you meet 100% of the requirements?

That’s okay - we know that not everyone follows a linear career path, and we value diverse perspectives and growth mindsets. If you have a solid technical foundation and a strong interest in full stack engineering, we’d still love to hear from you. That said, this role does require hands-on experience, so please only…