Senior Software Engineer II, Backend - Customer Journey Product Line

Overview

Join to apply for the Senior Software Engineer II, Backend - Customer Journey Product Line role at Hub Spot.

At Hub Spot, the Customer Journey Product Line (CJPL) is reimagining how customers experience Hub Spot from their very first interaction through their long-term success. We believe every customer—regardless of size, tier, or skill—should find value immediately, build momentum quickly, and see outcomes grow over time.

We’re creating a continuous journey that blends onboarding with ever boarding: an adaptive system that not only helps customers get started but also guides them as their needs evolve. Our goal is to deliver intelligent, context‑aware experiences that reduce friction, anticipate what’s next, and scale seamlessly—without relying on human intervention.

This role sits within Hub Spot’s Global Search team, part of the Customer Journey Product Line. Global Search is one of the most visible and widely used experiences in Hub Spot, helping users find exactly what they need across CRM, Marketing, Sales, Service, and CMS. It is a core, highly scalable system touched by nearly every Hub Spot user every day.

The Global Search team builds and operates the backend systems that power discovery, navigation, and contextual recommendations throughout the platform. Our mission is to make it effortless for users to find information and take action so they can stay focused on getting their work done. Working on this team means solving challenges in search relevance, indexing, data modeling, and distributed systems at scale, all while delivering a fast, intuitive experience that grows with our customers.

• Design, build, and maintain scalable backend services that support global search and discovery experiences across the Hub Spot platform.
• Collaborate closely with product managers, frontend engineers, and data teams to deliver reliable, intelligent, and context‑aware search results.
• Contribute to the architecture of distributed systems that handle large‑scale data indexing, query optimization, and personalization.
• Improve system reliability, observability, and performance across services that touch millions of customers daily.
• Write clean, maintainable, and well‑tested code while applying best practices in API design, data modeling, and service architecture.
• Help guide technical direction and contribute to long‑term engineering decisions that shape the evolution of Hub Spot’s Global Search platform.
• Participate in code reviews, technical discussions, and mentorship opportunities within the team.

• Has 7+ years of backend engineering experience, ideally in a modern, cloud‑based environment.
• Is proficient in one or more of Hub Spot’s backend languages and frameworks (Java, Kotlin, or similar JVM‑based languages).
• Has experience designing and scaling distributed systems, search services, and APIs.
• Understands how to build reliable, observable systems that can evolve quickly and safely.
• Thrives on solving challenges involving search relevance, data flow, indexing, and performance at scale.
• Communicates clearly and works collaboratively across engineering, product, and design teams.
• Is excited about building intelligent, adaptive systems that make finding information effortless for users.

Global Search is central to how millions of Hub Spot users get work done every day. It is the entry point to discovering contacts, deals, content, and tools across the platform, connecting users to the information they need to take action quickly. As part of this team, you’ll have a direct impact on usability, productivity, and customer success across Hub Spot.

By helping users find what they need instantly, you’ll empower them to unlock value faster and keep their momentum going. The Global Search team’s work reaches nearly every Hub Spot customer, making it one of the most critical and rewarding systems to work on within the company.

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply—we’d love to hear from you.

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