Solutions Engineer

The Role

As our first Solutions Engineer, you’ll be a trusted technical advisor across the full customer lifecycle: from first conversation to long-term success. You’ll bring Kratix to life for prospects, guide customers through implementation, and feed real-world insight back into the product. Your ideas will directly influence how Kratix evolves.

This is deliberately a broad role. You’ll move between modes, running a technical demo one day, troubleshooting an implementation the next, and pairing with an engineer the day after. We work in small batches and short feedback loops, and we’d love someone who finds that energising rather than unsettling.

You’ll join sales conversations as the technical voice, running hands‑on demos, understanding a prospect’s infrastructure, and mapping Kratix’s capabilities to their real problems. You’ll help prospects evaluate SKE alongside the open‑source version honestly and clearly, and you’ll build the assets (demo environments, integration guides, and technical one‑pagers) that make that process better over time.

You’ll own the technical relationship with a small number of enterprise customers, leading onboarding, staying close to their progress, and acting as the primary point of contact for technical issues and escalations. You’ll proactively spot risks and opportunities before they become problems, and you’ll help customers articulate the value Kratix is delivering to their own stakeholders.

You’ll stay connected to the Kratix codebase by contributing to engineering work alongside the core team, keeping your technical skills sharp and your product knowledge current. Customer and prospect insight you bring will directly inform prioritisation and product direction.

Most importantly, you have a growth mindset. You bring curiosity, empathy, and a genuine desire to learn, qualities that make you a trusted advisor to customers and a valued teammate internally.

The strongest candidates for this role will likely be platform engineers or SREs who’ve discovered they love the customer and commercial side of the work. But we’re genuinely open to the right profile coming from a different direction. We care far more about how you think and work than what your last job title was.

You bring genuine technical depth and you’re equally comfortable helping a business stakeholder understand why it matters. Translating complexity into clarity, whether that’s Kubernetes internals or platform strategy, feels natural to you, and you’ve learned that the best technical conversations are built on curiosity and trust, not just expertise.

You’ve worked closely with customers on technically complex problems before, in a role that asked you to be both technically grounded and commercially aware. You know how to run a compelling demo, navigate a hard question honestly, and find the next meaningful step rather than waiting for the perfect plan.

You build things. When assets don’t exist, you create them: demo environments, onboarding guides, integration patterns. You’re open about what’s working and what isn’t, with customers and teammates alike, and you share context freely. You’re energised by learning in public, including when things don’t go to plan.

You’re interested in the platform engineering community and want to grow within it. We’ll support you to do that through conference talks, writing, open source, or whatever plays to your strengths.

Technically, you’re comfortable with Kubernetes and the cloud‑native ecosystem, have working knowledge of at least one programming language, and can navigate cloud platforms and API integrations. Golang experience is a genuine plus given our codebase, but it’s not a requirement and we don’t expect you to arrive knowing everything.

We’d especially welcome applications from people who are underrepresented in platform engineering. If you’re unsure whether you’re the right fit, we’d encourage you to apply or reach out for a conversation.

We’re a close-knit, collaborative team that takes the work seriously without taking…