Senior Platform Engineer

Overview

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

• Delivering production‑ready, reliable, and scalable infrastructure on time
• Improving developer experience and defining technical standards for the entire company
• Designing, deploying, and managing scalable, secure, and resilient cloud infrastructure on AWS and Azure
• Collaborating with engineering and security teams to define cloud architecture and implement best practices
• Automating cloud operations with infrastructure as code using tools such as Terraform
• Monitoring cloud infrastructure performance, identifying issues, and implementing solutions to ensure high availability and reliability
• Optimizing cloud resources for cost‑efficiency while maintaining performance and security standards
• Engaging in incident response and troubleshooting efforts for cloud‑related issues
• Staying up-to-date with the latest cloud technologies and trends, and providing recommendations for continuous improvement

• 5 years of relevant professional experience – preferably from a software engineering background
• Strong Python programming
• Experience with Kubernetes in production and containerisation
• Proven experience with CI/CD and release management – Azure Dev Ops or Git Hub Actions preferable
• Hands‑on experience managing a cloud production environment in AWS or Azure
• Infrastructure as Code (IaC) experience using Terraform
• Bachelor’s degree or Master’s in Computer Science, Engineering, a relevant technical field, or equivalent practical experience

• Proficiency in one of the following programming languages – Go, Type Script/Java Script
• Familiarity with ArgoCD and Git Ops practices for continuous deployment
• Experience with Agile methodologies, such as scrum, kanban, and sprints
• A love of learning and enjoyment in trying new things
• Enjoys technical challenges and wants to contribute directly to solutions

• Participation in the company’s employee share options plan
• Tenure‑Based PTO:
  You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays
• Flexible working from home policy
• Work from outside of the UK for up to 6 months each year
• TELUS Health EAP 24/7 – offers confidential, judgment‑free support for any work, health, or life challenge
• Enhanced parental leave
• Bike2
  
  Work scheme
• Annual learning and development allowance
• We’re all about making WFH work for you – that’s why we offer a one‑off WFH allowance when you join, offering perks such as noise‑cancelling headphones or a comfortable desk chair to boost your comfort and focus
• Company‑funded fertility and family‑forming programmes
• Menopause care programme with Maven
• Private healthcare and dental cover, discounts on gym memberships and relaxation apps, and access to a range of mental health programs
• Sabbatical Program: 5‑week paid sabbatical available after 5 years of employment

PolyAI is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.