Client Success Associate

Company Overview

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

We employ nearly 2,500 experts in offices worldwide. We work for iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

We’re looking for an Insights Client Success Associate to join us who expects more from their career. It’s a chance to support and grow dunnhumby’s Tesco Category & Product Insight Team. It’s an opportunity to work with a market‑leading business to develop your skills and help influence decisions within a global retailer.

You’ll work with world class and passionate people to support consulting with Tesco on category strategies and customer understanding. You will support the delivery of the category insights workplan, contributing to actionable insight for Tesco category teams as well as other stakeholders such as central insights or brand. You’ll collaborate with others across the product insight team, retail and commercial teams, as well as with Tesco, to support solutions and deliver insight.

• Experience or exposure to working with stakeholders or in a client‑facing environment
• Strong organisational skills, with the ability to manage multiple work streams and support delivery of value
• Ability to analyse data and draw clear, relevant conclusions
• Comfortable working with data and translating outputs into simple, actionable insights
• Strong attention to detail to ensure accuracy and quality of analysis
• Ability to work collaboratively within a team and support wider project delivery
• Curiosity and willingness to learn, particularly when working with data and insight tools
• Experience or interest in FMCG, retail or consultancy environments

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. We offer a degree of personal flexibility, thoughtful perks such as flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting‑edge technology that reflects our global ambition, but with a nimble, small‑business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at their best throughout our recruitment process. Please let us know how we can make this process work best for you.

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice.

At dunnhumby, we utilise our diversity of thought as our competitive edge. We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work. Our diversity and inclusion work is designed to cultivate a culture of belonging, where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach.

We have a full D&I strategy to implement this long‑term behaviour change; in addition, we have five employee‑led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.