Junior Developer Support Engineer

The Developer Support Engineer is a critical role ’re on the front-lines and are often the first team customers contact when they need help with our products or services. "We're looking for a Developer Support Engineer to assist our technical users with implementing Algolia in a variety of web and mobile development technical stacks."

This could mean helping a developer trying to build the next big thing in their garage, or Fortune 500 companies focused on providing a world‑class experience to their millions of users.

As a Developer Support Engineer, you will partner with the customer success, product, and engineering teams to find the best solutions for our customers.
We have a hands‑on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers’ success.

• Handling technical requests via web and email support channels.
• Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles.
• Submitting bug reports to the Engineering team for problems needing attention.
• Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team.
• Contributing to internal and external knowledge bases.
• Participating in internal projects to improve processes and tools.

• Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience.
• Experience with web development, REST APIs, and database management.
• 2+ years of experience in technical customer support, supporting SaaS enterprise software.
• Working knowledge of development languages such as JavaScript, Java, PHP, Swift, Ruby, Python.
• Ability to handle and prioritize a portfolio of tickets at various stages of resolution.
• Excellent spoken and written English skills.
• Ability to work in an on‑call rotation.

• Basic familiarity with iOS & Android platforms.
• Experience supporting open‑source projects & their Git Hub communities.
• Experience with Shopify, Magento.

• GRIT - Problem‑solving and perseverance capability in an ever‑changing and growing environment.
• TRUST - Willingness to trust our co‑workers and to take ownership.
• CANDOR - Ability to receive and give constructive feedback.
• CARE - Genuine care about other team members, our clients and the decisions we make in the company.
• HUMILITY
  - Aptitude for learning from others, putting ego aside.

Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

The annual base salary compensation range for this role reflects market pay data within this location. The exact compensation offered fo