Application Support Analyst

The role

We are looking for an Application Support Analyst to work on a permanent basis in London (hybrid working). The role is accountable for enabling the investment business and related functions through the provision of stable, high‑performing applications and the delivery of continuous improvement and change across the application landscape.

A key focus is ensuring that investment data is reliable, timely and of high quality, supporting the business in making informed decisions to secure members’ futures. In addition to maintaining operational stability, the role plays a central part in driving and delivering change, working closely with stakeholders to enhance investment processes, implement new capabilities, optimise existing systems, and lead application‑related change initiatives.

We are seeking a technically capable and motivated individual with experience gained within an investment‑management environment, ideally within a fast‑paced and evolving organisation.

The successful candidate will bring strong production support expertise and a demonstrable track record of contributing to and delivering change that meets the evolving needs of an investment function.

A solid technical foundation is required, with experience or exposure to tools and technologies such as Microsoft SQL Server, Power BI, Python, APIs, job scheduling and Power Shell. Knowledge of Windows Server, SFTP and supporting Microsoft Azure‑based workloads would be advantageous.

The role requires a self‑directed individual with a strong work ethic who takes ownership of issues, sees them through to resolution, and demonstrates a positive, proactive approach. Effective communication skills are key, along with the ability to engage stakeholders, manage competing priorities, and work to deadlines. The candidate must be comfortable troubleshooting and resolving technical issues while also contributing to wider delivery objectives.

• Competitive salary (depending on experience)
• 28 days annual leave plus bank holidays
• Generous annual bonus plan
• Membership of the Railways Pension Scheme – a defined‑benefit arrangement offering a pension for life and a lump sum upon retirement based on length of service and pay
• 4× Life Assurance cover
• Health & Wellbeing – private medical insurance, employee assistance programme, health cash plan, eye‑care vouchers, flu vaccination
• Hybrid and flexible working
• Generous family leave – 12 months full‑pay maternity leave and 6 months full‑pay paternity leave
• Buy‑and‑sell holidays
• Give‑as‑you‑earn scheme
• Paid volunteering days
• Flexible half‑day leave
• Electric vehicle leasing
• Cycle‑to‑work scheme

Applications must be submitted by 18th June 2026. Please apply using the Careers page or contact our recruitment team.

Railpen is committed to creating an inclusive and diverse environment. We value diversity and welcome people from all backgrounds and walks of life.