Salesforce Developer; Service Cloud

We are seeking a Salesforce Developer with expertise in building robust and scalable solutions to join Trustpilot’s Go To Market Technology department within the Technology organisation. This role will be pivotal in working on large strategic projects in our Salesforce platform (Service Cloud), working across our commercial, marketing and customer service teams.

• Develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs.
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.
• Integrate Salesforce with internal and external systems using APIs and various integration patterns.
• Collaborate closely with the organization‑wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy.
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimization.
• Support incident management and processes directly within Salesforce through custom development and troubleshooting.
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high‑quality, scalable Salesforce solutions.
• Responsible for building and maintaining good relationships with other Trustpilot teams, e.g. Global Customer Support & Trust and Safety.
• Deploying change via CI/CD and applying declarative change solutions to project delivery work.
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes.
• Maintain Trustpilot system auditing evidence and documentation.
• Provide mentoring & coaching to more junior Administrators for skills development.
• Contribute to a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning.

• Technical Skills
  • Minimum of Advanced Administrator or Platform Developer I certifications – Platform Developer II is highly valued.
  • 5+ years of hands‑on experience as a Salesforce Developer & Salesforce Admin, specifically with Salesforce Service Cloud, demonstrating a proven track record of designing, developing, and deploying complex programmatic solutions.
  • Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components).
  • Experience with Agentforce is a strong plus.
  • Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus.
  • Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events.
  • Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
  • Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications.
  • Proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines.
• Collaboration

  Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

• Adaptability

  A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem. Ability to adapt to changing project requirements and priorities in a dynamic development environment.

• Process Orientation

  Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency. Strong analytical and problem‑solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package + bonus.
• 25 days holiday per year,…