Salesforce Technical Lead

We are a profitable, high‑growth FTSE‑250 company committed to becoming the universal symbol of trust. Join our Go‑to‑Market Technology department as a Salesforce Technical Lead.

• Salesforce Development & Architecture Design: develop and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC) and other programmatic capabilities.
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.
• Provide end‑to‑end project leadership: from initial solution design, establishing delivery timelines, cross‑functional problem solving to final delivery and senior‑level reporting.
• Integrate Salesforce with internal and external systems using APIs and various integration patterns.
• Collaborate closely with the organization‑wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy.
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimisation.
• Support incident management and processes directly within Salesforce through custom development and troubleshooting.
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high‑quality, scalable Salesforce solutions.
• Own and manage the CI/CD processes used within the Salesforce team, ensuring best practices and optimizing ways of working to support a high velocity of work, including providing training to colleagues.
• Apply declarative change solutions to project delivery work.
• Develop and maintain comprehensive technical documentation for Salesforce customisations, integrations, and deployment processes.
• Maintain Trustpilot system auditing evidence and documentation.
• Provide mentoring and coaching to more junior Administrators for skills development.
• Create a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning.

• Technical Skills Minimum: Advanced Administrator or Platform Developer I certifications;
  Platform Developer II highly valued.
• Experience: 7+ years as a Salesforce Developer, especially with Sales Cloud; experience with other clouds is desirable.
• Lightning Development: Extensive experience with Lightning Experience development (Aura Components and Lightning Web Components).
• Agentforce: Experience with Agentforce is a strong plus.
• Other
  
  Certifications:
  
  Application Architect, System Architect, Integration Architecture Designer – strong plus.
• Programmatic Proficiency: Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, platform events.
• API Knowledge: Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Security Models: Deep understanding of profiles, permission sets, sharing rules, roles and their programmatic implications.
• Developer Tools: VS Code, Salesforce CLI, Git for version control, CI/CD pipelines.
• Collaboration: Strong interpersonal and communication skills; ability to work with technical and non‑technical stakeholders, conduct technical discussions, and mentor team members.
• Adaptability: Proactive and flexible mindset, ready to embrace new challenges and technologies; able to adapt to changing project requirements and priorities.
• Process Orientation: Demonstrated ability to design and implement robust, scalable, maintainable Salesforce solutions that drive operational efficiency; strong analytical and problem‑solving skills.

• Competitive compensation package + bonus.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two (paid) volunteering days a year.
• Rich learning and development opportunities through the Trustpilot Academy and Blinkist.
• Pension and life insurance; health cash plan; online GP; 24/7 Employee Assistance Plan.
• Full access to Headspace app for mental health.
• Paid parental leave.
• Season ticket loan and cycle‑to‑work scheme.
• Central office location with table tennis, gaming corner, coffee bars and snacks; option to work remotely.
• Regular opportunities to connect with fellow Trusties through company‑wide celebrations, ERG…