AI Engineer LH

Every week we move millions of products to our customers at record speeds. Brilliant customer experiences at this kind of pace require fresh and appealing products to be available whenever and however our customers shop with us. And in this area of our business, we help to make sure that happens.

By engineering innovative, smart technology, we put the tools in our colleagues’ hands to power a global supply chain. Whether it’s wine from New Zealand or milk from the local dairy farm, our tech performs. We solve problems  process billions of records, predicting and planning to make our customers lives easier. We keep ours and stores operating smoothly around the clock, because what’s important to our customers is important to us.

We are looking for an AI Engineer to work within a team engaged in delivering and running multi brand AI powered telephony and chat system in Azure. The role involves ensuring the scalability, reliability, security, and efficiency of the application.

• Help lead on the delivery of best in class Generative & Agentic AI services to Sainsbury’s
• Deploy and configure production systems, with a particular focus on automation, scalability and security.
• Collaborate with other Engineers to design, implement and evolve the system
• Engage in the expansion of the evaluation framework, collaborating with product owners and architects to ensure that solutions help customers and achieve the logistics business goals
• Monitor new features/functionality and assess their Ops implications to continuously improve services.
• Discover and recommend ways to improve reliability and efficiency
• Maintain an overarching service dashboard and reporting
• Produce and maintain documentation of support processes & resolutions to known operational issues.
• Participate in a 24/7 on call rota as required

• Proven Azure commercial experience in AI Foundry, ACS / Telephony, Voice Live, Azure ML
• Proven industry experience with Python, Java script, Typescript, React, Redux, Java
• Experience with LLM’s including realtime models
• Experience with Docker, Container Apps, containerised distributed systems, Terraform, Kafka, New Relic, MCP, Websockets
• Experienced in writing automated tests and maintaining CI/CD pipelines
• Proven experience of source and version control tools such as Git Hub
• Be experienced working with Agile delivery teams in a fast paced, Dev Ops environment
• Be diligent and positive about tracking (JIRA), system monitoring, security & auditing
• Feed your insights to continuously improve the platform
• Be an active contributing part of an agile development team
• The ability to engage with and influence stakeholders

• Familiarity with Genesys would be a positive

• Colleague discount across our multi‑brands – Sainsbury’s, Argos and Habitat
• Holiday allowance
• Bonus scheme
• Pension plan
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more

Work‑life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals.

We’d all like amazing work to do, and real work‑life balance. That’s waiting for you at Sainsbury’s. Think about the scale it takes to feed the nation. The level of data, transactions and variety involved. Then you’ll realise this is a modern software engineering environment, because it has to be. We’ve made significant investment in the standards and principles that shape how we work.

We iterate, learn, experiment and champion ways of working such as Agile, Scrum and XP. So you can look forward to exciting opportunities across everything from AI to reusable tech.

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new‑whether that’s as part of an evolving team or somewhere else across the…