Technical Account Management; Korean Game Partners

Responsibilities

• We seek a Technical Account Manager II to ensure that our game development partners have the best possible experience while developing on Play Station platforms
• Represent technical aspects of Play Station, advocate for partners, and influence game development decisions
• Lead partner relationships and collaborate with other groups around the world to build consistency in our approach to service
• Bridge the technical and business aspects of development by partnering internally with our Developer Technology Group (DTG) engineers and business account management teams
• Meet regularly with your assigned accounts/partners to proactively identify project risks, support needs, and opportunities
• Build long-term collaborative relationships with technical decision-makers and influencers
• Maintain strong ownership of the accounts & titles you work on, prioritizing and helping to ensure resolution of all issues as they arise
• Collect partner feedback and champion that within Play Station
• Recommend and promote standard methodologies to licensed partners
• Provide onsite support and training
• Contribute to training events, postmortems, and advisory panels
• Frequent travel to Japan and Korea to visit SIE offices and partner locations

Familiarity with development tools and ability to quickly familiarize with new deeply technical projects in development. Willing to travel and coordinate with leverage technical expertise in other groups to tackle issues n not able to directly or efficiently tackle partner problems, identify technical expertise needed to tackle the problems. Operate independently while working effectively across a broader global team at partner sites, providing a professional and useful service to our partners.

Engineering experience with hands-on exposure to game SDKs and ability to understand their content. Excellent communication (written and verbal) and interpersonal skills with an eye toward providing excellent customer support. Proficiency in English and Korean languages. Undergraduate degree or equivalent experience in the industry. Understanding of general development pipelines for games. Strong understanding of Korean game development culture / ecosystem.

Technical knowledge of the Play Station platform. Direct console game development experience, i.e., contributed to the launch of a console title in a technical capacity. Familiar with working with a globally distributed group. Experience working with external partners. Japanese language skills are a plus.