Software Engineering Manager - Fulfilment Expansion

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We’re looking for a Software Engineering Manager to play a pivotal role in leading and evolving M&S’s digital fulfilment platforms. This team provides the critical software capabilities that power fulfilment operations across the business from in-store fulfilment and order collection to dropship supplier and carrier integrations.

All the details

We’re looking for a Software Engineering Manager to play a pivotal role in leading and evolving M&S’s digital fulfilment platforms. This team provides the critical software capabilities that power fulfilment operations across the business from in-store fulfilment and order collection to dropship supplier and carrier integrations. Your “customers” are product teams, engineers, and operational stakeholders and your mission is to make them faster, more effective, and more confident through high-performing teams, scalable systems, and excellent engineering practices.

This is a role for a leader who is excited by enabling teams at scale, driving engineering excellence, and transforming how complex operational systems are designed, delivered, and run across a large organisation. About The Team Our engineering teams enable product, engineering, and operational teams to build and deliver solutions with speed and confidence. We create reliable, scalable, and intuitive platforms, rooted in strong engineering standards, automation, and continuous improvement.

You will join the Online Software Engineering team, leading the modernisation of critical fulfilment technologies, including:

• In-store fulfilment systems
• Store order collection platforms
• Dropship supplier integrations
• Carrier and logistics integrations
• Platform tooling, automation, and Dev Ops enablement

• Build, mentor, and lead high-performing software engineering teams, fostering a culture of collaboration, innovation, ownership, and continuous improvement.
• Oversee the planning, execution, and delivery of complex software initiatives, ensuring alignment with business objectives, timelines, budgets, and quality expectations.
• Work closely with product management, design, programme management, and operational stakeholders to define scope, shape roadmaps, and deliver impactful business outcomes.
• Provide strong technical leadership, guiding architecture, design decisions, and engineering best practices across fulfilment systems and platforms.
• Drive the adoption of modern software engineering standards, tools, and methodologies to improve software quality, developer experience, and delivery efficiency.
• Ensure operational excellence by embedding Dev Ops principles and maintaining reliable, scalable, secure, and well-supported production systems.

• A strong engineering leader with a passion for building, developing, and empowering high-performing software engineering teams.
• Previously a hands-on senior software engineer with experience across a broad range of technologies, platforms, and architectural patterns.
• Experienced in delivering highly scalable backend systems, ideally within Java-based environments.
• Extensive software engineering experience across multiple technologies, frameworks, and delivery environments.
• Strong understanding of system design, software architecture, cloud platforms, and modern engineering best practices.

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A…