Product Manager, Integrations

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

Heidi operates across US, UK, Australia and beyond — and integrations are the connective tissue that makes it work everywhere. This PM role is a central platform function: the common layer through which every Heidi product (Scribe, Comms, Evidence) interfaces with the external systems clinicians already live in.

EMRs. Scheduling systems. Document stores. Clinical references. Secure messaging. Wherever clinicians already work, Heidi should plug in without making them think.

The integration stack is real and in motion: SMART on FHIR launches inside the chart, structured write-back into Epic, Cerner, Athena, MEDITECH Expanse, Veradigm, Best Practice. HL7 ADT feeds for patient demographics. Pre-charting from appointment data. The Integration Marketplace — surfacing Scribe, Comms and Evidence integrations in one place — is being rebuilt now, and you’ll own where it goes next.

You’ll own the integration framework, the customer-facing marketplace, and the roadmap that decides which connector ships next and how deep it goes. A small dedicated engineering squad sits alongside you. A new integration framework is rolling out. The marketplace is being unified across product lines. You’re picking up a running operation with strong opinions about where it goes.

Half your time is building the platform — the framework, the standards, the shared infrastructure every connector benefits from. The other half is customer-facing enablement: working directly with accounts, regional teams and commercial to get integrations live and keep them healthy. The hard part is that every customer feels bespoke, three regional teams are always pulling in different directions, and real EMR behaviour rarely matches the spec.

You’ll need to hold the line between configuring for one account and building for the platform.

You need to understand how a real EMR write-back actually works — encounter IDs, appointment IDs, patient context, addendum vs edit, side‑by‑side comparison, sectional mapping, the lookup tables that break in v1.0.2 of the desktop app. You need to know when a customer request is a one‑account fix and when it’s a framework change that touches every EMR. You need to be the person engineering trusts to call the build‑vs‑configure trade‑off, and the person commercial trusts when they’re scoping integration requirements into a contract.

• Own product strategy and roadmap for Heidi’s integrations surface — the framework, the marketplace, and the individual EMR and non‑EMR connectors — setting clear goals and being held accountable to achieving them

• Decide which integrations to build, which to deepen, and which to deprecate, balancing customer demand, regional pull and engineering cost

• Serve as the central integration layer for Heidi’s product lines — when Scribe, Comms or Evidence needs to connect to an external system, the path runs through you

• Own the Integration Marketplace as a single experience across Scribe, Comms and Evidence — including discoverability, multi‑player setup and the closed loop on integration requests from growth

• Drive the migration to the new integration framework so every connector benefits from shared infrastructure: sectional notes write‑back, error handling, analytics instrumentation, multi‑tenancy

• Translate messy EMR realities — HL7 ADT messages, FHIR resources, Athena shell accounts, Cerner addendum behaviour, MEDITECH…