Dynamics 365 Customer Service — Architect / Senior Developer / Techno-Functional / Consultant — Corporate
Listed on 2026-09-12
-
Software Development
Backend Developer
Dynamics 365 Customer Service — Architect / Senior Developer / Techno-Functional / Consultant — Corporate & Institutional Banking
London, United Kingdom | Posted on 08/12/2026
Dynamics 365 Customer Service — Architect / Senior Developer / Techno-Functional / Consultant — Corporate & Institutional Banking
Build the service platform that a global corporate &institutional bank runs its client servicing on — Dynamics 365 Customer Service, wired into the systems that actually move money.
The roleA leading international bank is scaling its Microsoft Dynamics 365 Customer Service platform across Corporate & Institutional Banking. This is a hands-on delivery seat on a live programme — case management, SLAs and omnichannel servicing on one side, real integration into telephony, payments and account systems on the other. You will work close tothe business, not three layers removed from it.
- CRM / D365 Solution Architect — own theend-to-end Dynamics 365 Customer Service and integration architecture; setthe patterns, standards and integration blueprint across the estate.
- Techno-Functional Consultant — bridge functional and technical: case, queue and SLA design and configuration plus plugins, flows and light integration.
- Functional Consultant — configure Customer Service, shape case, queue and SLA design, own requirements-to-solution.
- Integration Engineer — Azure Integration Services (Logic Apps, Service Bus, API Management, Functions) connectingD
365 to the bank's service estate.
- Design and configure
Dynamics 365 Customer Service: case management, SLAs, queues, routing,omnichannel, knowledge, Dataverse data model. - Integrate D365 into thewider estate using Azure Integration Services:
Logic Apps, Service Bus,API Management, Functions, REST/APIs. - Wire the platform to telephony/CTI, payments and account systems, and identity providers.
- Work in Agile delivery alongside the bank's product, engineering and business teams.
- Service integration experience — Azure Integration Services (Logic Apps, Service Bus, API Management, Functions) and REST/APIs; integrating D365 to external systems.
- Banking or financial-services domain (corporate / institutional / wholesale).
- Copilot / agenticservice in D365.
- Payments standards awareness (ISO 20022 / CBPR+).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).