ServiceNow Developer​/Administrator

• Administer and maintain Service Now users, roles, access controls, forms, tables, notifications, service catalogues and workflows
• Monitor platform health, resolve incidents and defects, and support upgrades, patches and regression testing
• Manage development, test and production releases under agreed change controls
• Maintain concise platform, configuration and support documentation
• Design, build, test and deploy Service Now solutions using Flow Designer, Integration Hub, Business Rules, Client Scripts, UI Policies, Script Includes and Scheduled Jobs
• Develop reusable and supportable solutions following Service Now standards and minimising customisation
• Produce technical designs, test evidence and release documentation
• Design, build and support integrations between Service Now, Salesforce and other enterprise systems using REST/SOAP APIs
• Define data mappings, transformation, authentication, monitoring, error handling and reconciliation
• Troubleshoot integration, synchronisation, performance and security issues with system owners
• Gather and challenge requirements, assess feasibility and translate needs into practical technical solutions
• Explain Service Now options, risks and constraints to technical and non-technical stakeholders
• Support platform governance, backlog prioritisation, roadmap planning and knowledge transfer
• Combine platform ownership, development, operational support and stakeholder engagement
• Report to Jason Gopaul

• Strong enterprise Service Now administration, configuration and development experience
• Strong Service Now development experience using JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies and Script Includes
• Experience with REST/SOAP APIs, webhooks, Integration Hub, MID Server, JSON/XML, OAuth and secure authentication
• Knowledge of ITSM processes including Incident, Problem, Change, Request, Knowledge, Service Catalogue and CMDB
• Experience across requirements, design, testing, deployment, troubleshooting, documentation and stakeholder communication
• Service Now CSA, CAD or relevant CIS certification is desirable
• Experience with ATF, Agile delivery and code review practices is desirable
• Exposure to ITOM, Discovery, Service Mapping, CSM, Performance Analytics, Service Portal or UI Builder is desirable
• Integration experience with Salesforce, Azure and Active Directory is desirable
• All applicants must have the right to work in the territory to which the role relates (UK & EU)
• Sabio Group is unable to offer sponsorship on any advertised roles

Demonstrates strong expertise in Service Now administration, configuration, and development, with a focus on building and supporting integrations using REST/SOAP APIs. Proficient in ITSM processes and capable of translating complex requirements into effective technical solutions while engaging with both technical and non-technical stakeholders.

• Service Now Administration
• JavaScript Development
• REST/SOAP API Integration
• ITSM Processes Knowledge
• Service Now CSA Certification

• Service Now Configuration
• Flow Designer
• Business Rules
• Client Scripts
• UI Policies
• Script Includes
• Integration Hub
• MID Server
• JSON/XML
• OAuth

• Stakeholder Communication
• Requirements Gathering
• Problem Solving
• Documentation

• Service Now CSA
• Service Now CAD

• ITSM
• Incident Management
• Change Management
• Service Catalogue
• CMDB
• Agile Delivery

• Service Now
• Salesforce
• Azure
• Active Directory