Salesforce Developer

Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture.

We are now looking for a Salesforce Developer to join the Supporter Revenue Platform team in our product and engineering department. Alongside the 3 teams in the Growth area of Supporter Revenue, the Platform team mostly faces the business rather than the customer directly. The team ensures that:

• GNM’s Contact Centre has the Salesforce Service Cloud tooling to do the tasks they need to do
• The Guardian’s Help Centre is genuinely useful to customers and deflects as many contacts from the above as possible
• Finance staff can access data and generate the reports they need to report on revenue and meet regulatory requirements
• Our operational systems warehouse their data to Big Query comprehensively and reliably
• Our technology stack satisfies external auditor requirements

The team’s technology ownership spans across the full stack, and includes AWS, Salesforce, Big Query, Zuora, Stripe, Pay Pal and GoCardless.

As a Salesforce engineer, you’ll be equally willing to dive into code or config. You'll be enthusiastic and knowledgeable about the Salesforce platform; best practices, engineering principles and cutting edge features. You'll be comfortable collaborating with Stakeholders to make meaningful changes that have impact to our users.

• Working with Apex, Lightning Web Components and declarative Salesforce configuration, but we use the tool that best fits the problem.
• Developing new features in Salesforce, integrating with our own internal services and 3rd party software.
• Providing the occasional piece of 3rd line support helping resolve some of our more complicated queries.
• Modernising deployment pipeline and testing, to operate in line with the rest of our agile processes.
• Working in a cross-functional team, which is empowered to rapidly iterate and release new features.
• You won’t be coding in isolation - our culture is strongly collaborative, whether pair programming with other developers or working closely with editorial and commercial colleagues.
• Sometimes deciding what code to write is as hard as writing the code itself. As an engineer you’ll be involved in product decisions as well as technical ones.

• Experience working with the salesforce platform with demonstrated knowledge of best practice, engineering principles and features
• Collaborative, comfortable working with stakeholders to make meaningful changes
• Experience working with Apex, Lightning Web Components and declarative Salesforce configuration
• Experience working in a cross-functional team in an agile environment
• Certifications such as Salesforce Platform Developer and/or Salesforce Agentforce Specialist are not essential for this role, but similar demonstrated experience would support your application.

Our developers operate in a hybrid environment working 1 day a week from our offices in Kings Cross and 4 days a week remotely.

We strive for transparency in remuneration where possible. The salary band for Salesforce Developers at the Guardian is between £57,000 - £72,000 per year.

We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that…