Assistance Manager EMEA

Position:
Protective Services Manager

Location :
London

About Accenture
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We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes ough our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology.

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Julie Sweet, Accenture CEO

The Employee Assistance Manager – EMEA leads the regional response to employee support incidents across Europe, the Middle East, and Africa, including security incidents, travel disruptions, medical emergencies, evacuations, and employee fatalities. The role ensures employees receive timely, coordinated, compassionate, and compliant support during routine operations and crisis events.

As part of the EMEA Regional Protective Services team, the Employee Assistance Manager partners will be the liaison between Global Protection and Security (GP&S) Security Operation Centers and the various key stakeholders with Human Resources, Legal, Workplace, Crisis Management, Medical Assistance providers, Travel, and external vendors to protect employees, minimize organizational risk, and support informed decision-making during high-impact incidents.

This position serves as the regional focal point for employee assistance and provides operational leadership, case coordination, and crisis support across the EMEA region.

• Lead regional employee assistance efforts during security incidents, natural disasters, political unrest, and other disruptive events.

• Coordinate support for employees impacted by:

  • Travel disruptions and stranded travelers

  • Crisis-related displacement and evacuations

  • Urgent medical matters

  • Employee fatalities

  • Other employee support matters

• Ensure employees receive timely information, assistance, and access to appropriate company resources.

• Serve as the regional Employee Assistance lead during crisis activations.

• Coordinate with Corporate Security, Crisis Management teams, and external assistance providers to support affected employees.

• Track employee welfare and provide leadership with regular situation updates.

• Support regional emergency response planning and preparedness initiatives.

• Build strong partnerships with:

  • Human Resources

  • Legal

  • Workplace

  • Travel

  • Medical Assistance providers

  • Executive Leadership

• Ensure employee support activities align with company policies, employment practices, legal requirements, and regional regulations.

• Oversee complex employee assistance cases from initial notification through resolution.

• Maintain accurate documentation and ensure appropriate confidentiality of sensitive employee information.

• Identify trends and recommend process improvements to strengthen employee…