Global IT Platform Engineer Senior Manager

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation‑inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom‑line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading‑edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

You will join our squad responsible for Enterprise Services on the Service Now platform, with a strong focus on Customer Service Management (CSM) and scoped applications. The squad delivers and operates business-critical solutions used globally across BCG.

In this role, you will act as the Technical Owner for the squad's products, owning the technical "how" and partnering closely with the Product Owner to translate business needs into robust, scalable solutions. You will be the primary technical decision-maker for design choices, implementation quality, and long‑term sustainability, including the integrations, performance, and overall health of the products in your scope.

This is a hands‑on role. You will design, build, configure, and evolve Service Now capabilities, including workflows, integrations, automations, and reporting, using core platform features such as Flow Designer, Integration Hub, UI Builder, and Performance Analytics. You will work closely with engineers, architects, and stakeholders to keep solutions aligned with enterprise architecture principles and platform governance, proactively managing technical debt, promoting reuse of patterns, and keeping application boundaries clean so the platform stays extensible.

You will operate with a high degree of autonomy, raise the technical bar across the squad through design discussions, code reviews, and mentoring, and surface risks, trade‑offs, and modernization needs early.

• Owning the technical narrative for the squad's products, clearly articulating designs, decisions, risks, and trade‑offs, and holding firm in technical discussions with senior stakeholders
• Designing robust, scalable, and secure Service Now solutions aligned with platform governance and enterprise architecture standards
• Delivering high‑quality results with minimal supervision, and identifying opportunities for improvement that enhance platform capabilities
• Creating clear and concise design and technical documentation to support robust implementation and long‑term maintainability
• Communicating effectively with technical and non‑technical stakeholders, including well‑structured demos and insightful data analysis
• Troubleshooting complex technical issues efficiently, with a focus on root cause analysis and sustainable fixes
• Coaching and developing other engineers through code reviews, design discussions, and hands‑on pairing
• Working with high autonomy while collaborating effectively across squads, chapters, and architecture roles in a fast‑paced Agile environment

• 8+ years of experience developing and maintaining Service Now solutions in complex, enterprise environments
• Demonstrated experience as the senior technical reference for a product or squad, owning design decisions end to end
• Strong hands‑on experience with Service Now CSM
• Proven…