Production Support Engineer

We’re working with a fast growing financial technology company developing an enterprise platform for banks and other regulated financial institutions. Its technology enables financial institutions to introduce and manage new digital financial products while retaining their existing core infrastructure. The platform operates across multiple international markets and supports both consumer-facing and enterprise environments. The company is now strengthening its production engineering capability as its platform, client base and transaction volumes continue to grow.

The role

As a Senior Production Engineer, you’ll help maintain the reliability, resilience and performance of a business critical financial technology platform. This is a hands on engineering position combining production incident management, software development and continuous improvement. You’ll take technical ownership of complex production issues, investigate their underlying causes and implement permanent fixes rather than simply managing or escalating tickets. You’ll also deliver smaller customer facing enhancements, improve the maintainability of the codebase and help develop the team’s incident response practices.

Working closely with software engineering, infrastructure and client-facing teams, you’ll play an important role in ensuring the platform continues to meet demanding availability and service commitments. The company operates a global support model, with teams collaborating across several time zones. Your normal working hours will remain aligned with the UK working week, alongside participation in a compensated on call rotation.

• Leading the technical response to high priority production incidents, restoring services quickly and minimising customer impact.
• Conducting detailed root-cause analysis and working with engineering teams to implement lasting fixes.
• Developing and deploying smaller customer-facing features and platform improvements.
• Improving the performance, resilience and maintainability of production systems.
• Contributing to post-incident reviews and translating lessons learned into better tooling, runbooks and engineering practices.
• Working with infrastructure and platform teams to monitor system health and identify potential issues before they affect customers.
• Supporting and mentoring less experienced engineers in troubleshooting, incident response and coding standards.
• Improving handovers and knowledge sharing across geographically distributed teams.
• Helping mature incident, problem and change-management processes within a regulated environment.
• Providing technical input to client-facing and commercial teams when required.

• At least 5 years’ experience in software engineering, production engineering, sustaining engineering, site reliability engineering or a similar position.
• A strong software engineering background, with the ability to investigate, understand and modify production code.
• Commercial experience with Go, Java or another modern backend programming language.
• Advanced troubleshooting skills across complex, distributed production systems.
• Experience supporting event-driven or high-availability platforms.
• A track record of conducting root-cause analysis and implementing permanent corrective actions.
• Familiarity with observability, monitoring and incident-management tooling.
• Experience working to demanding service levels and improving measures such as availability and incident response times.
• Experience supporting systems operating within financial services or another regulated environment.
• The ability to communicate clearly during high-pressure incidents and collaborate with technical, commercial and client-facing stakeholders.
• Experience mentoring other engineers…