AI Engineer

Practice Group / Department:
Legal Innovation, Design & Technology - London

Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide a full scope of legal services to the world’s preeminent corporations and financial institutions. Our vision is to be a world class business, profitable, ambitious, cooperative and considerate, supporting our clients and people through our global business principles of Quality, Unity and Integrity.

With over 7,000 employees worldwide, our culture is the thread that connects us. Our strategy and culture are closed connected – defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we are looking for people who are innovative, commercially minded, and motivated by the impact of the work they do – ready to share in our ambition and help shape what comes next.

Because while individuals can do well, together we achieve something extraordinary. Role Purpose We are building a new R&D capability focused on developing data-driven and AI-enabled solutions for legal services and the wider business of law. The AI Engineer will build end-to-end AI capabilities for R&D products: agentic workflows, retrieval and context, agent and evaluation harnesses, and the user-facing features around them.

Working with the Head of R&D, you will translate agreed product and technical designs into secure, observable and maintainable products. This is a hands-on full-stack AI engineering role, with applied AI product delivery at its core. You will build AI workflows, tools and integrations, evaluation and observability capabilities, together with the APIs, services and user interfaces needed to ship them reliably.

This is not a research-only role. You will apply agreed enterprise architecture, security and deployment patterns, while taking practical responsibility for code quality, testing, monitoring and troubleshooting with product, data, technology and security teams. You will join a small, hands-on multidisciplinary team. Each team member will work collaboratively across discovery, prototyping, engineering, productionisation and continuous improvement.

Key Responsibilities Build complete AI-enabled product features across user interface, backend, AI orchestration, retrieval and approved enterprise integrations. Design and build agentic AI workflows using structured outputs, tool calling, workflow orchestration, document processing, human-review steps and appropriate controls. Build reusable agent harnesses: practical runtime patterns around tools, state, context, approvals, traces and test fixtures that make agents consistent, inspectable and safe to use.

Build grounded retrieval and context patterns using approved data products, search indexes, document repositories and permission-aware sources; provide evidence and citations where appropriate. Design and operate evaluation harnesses for AI workflows, including curated test sets, representative scenarios, automated and human grading, regression tests, trace review and user-feedback loops. Manage prompts, model configuration, tool schemas and routing as tested product assets, including fallbacks and cost/latency trade-offs.

Implement AI observability through traces, logs, metrics and evaluation results, so quality, reliability, failure modes, latency and cost are visible and can be improved. Build clear APIs and integrate AI products with approved…