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Senior Backend Engineer, CCaaS & Customer Support

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: Marks and Spencer
Full Time position
Listed on 2026-10-11
Job specializations:
  • Software Development
    Backend Developer, Senior Developer
Salary/Wage Range or Industry Benchmark: 75000 - 110000 GBP Yearly GBP 75000.00 110000.00 YEAR
Job Description & How to Apply Below

Marks & Spencer is seeking a Senior Software Engineer focused on backend systems powering our Contact Centre. You will design, build and operate services with CCaaS platforms like Zendesk and Twilio, collaborating with Product, Architecture, Data, Security and Customer Service teams.

Expect ownership from discovery through live operation, with Java at the core and opportunities to contribute to React/Next.js interfaces.

Join us at Marks and Spencer as our next Senior Backend Engineer, CCaaS & Customer Support in Greater London, England, United Kingdom.

We are looking to fill the Senior Backend Engineer, CCaaS & Customer Support position at Marks and Spencer in Greater London, England, United Kingdom.

The Senior Backend Engineer, CCaaS & Customer Support role at Marks and Spencer is now open for applications in Greater London, England, United Kingdom.

Position Requirements
10+ Years work experience
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