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Backend Engineer – CCaaS & Distributed Systems Lead

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: Marks and Spencer
Full Time position
Listed on 2026-10-11
Job specializations:
  • Software Development
    Backend Developer, Software Architect, Software Engineer, Java Developer
Salary/Wage Range or Industry Benchmark: 120000 - 150000 GBP Yearly GBP 120000.00 150000.00 YEAR
Job Description & How to Apply Below

Marks & Spencer is seeking a Staff Software Engineer to provide technical leadership for our Customer Support contact centre. The role focuses on backend engineering in Java and guiding architecture for CCaaS integrations like Zendesk and Twilio.

You will work with product, security, and data teams to deliver reliable, scalable services, plus support frontend work with React/Next.js as needed.

This role is for the Staff Backend Engineer – CCaaS & Distributed Systems Lead role at Marks and Spencer.

The following opening is for a Staff Backend Engineer – CCaaS & Distributed Systems Lead with Marks and Spencer.

Our team is growing, and we are hiring a Staff Backend Engineer – CCaaS & Distributed Systems Lead in Greater London, England, United Kingdom.

This opening is for the Staff Backend Engineer – CCaaS & Distributed Systems Lead role at Marks and Spencer.

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