Service Developer
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-10-16
Listing for:
Cognizant
Full Time
position Listed on 2026-10-16
Job specializations:
-
Software Development
Computer Software / Middleware, Software Engineer, Javascript, IT Specialist
Job Description & How to Apply Below
We are seeking a hands-on Service Now Developer to build, integrate and support telecom solutions across TSM, TSOM, CSM, ITSM and CMDB/CSDM.
Key Responsibilities:- Configure and develop Service Now solutions and telecom service-assurance workflows.
- Develop Business Rules, Script Includes, Client Scripts, UI Policies, ACLs and notifications.
- Build workflows and integrations using Flow Designer, Integration Hub and REST/SOAP APIs.
- Support CMDB/CSDM, CI relationships, IRE, Discovery, Service Mapping and data migration.
- Perform unit testing, resolve defects and support SIT, UAT, releases and hypercare.
- Maintain Jira stories and technical documentation while following Service Now development standards.
Skills and Experience:
- Experience in TSM, TSOM, CSM, ITSM, ITOM or CMDB/CSDM.
- Experience with Flow Designer, Integration Hub, REST/SOAP, Import Sets and Transform Maps.
- Understanding of CMDB, CSDM, IRE, testing and deployment.
- Good Agile, Jira, communication and documentation skills.
- Telecom or fibre-network experience, preferably with TSM/TSOM and service assurance.
- Exposure to TM Forum APIs, OSS/BSS integrations, Discovery, Service Mapping or platform migration.
- Service Now CSA or CAD; relevant CIS certification is desirable.
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