Director of Software Engineering and ML - Agentic Commerce - Executive Director

If you are a software engineering leader ready to take the reins and drive impact, we’ve got an opportunity just for you. We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Director of Software Engineering at JPMorgan

Chase within the Commercial and Investment Bank, Payments Technology, you lead a London team of software, data, and ML engineers that builds B2B agentic commerce agents and product ionizes the ML models those agents use as tools. You own delivery, people, and technical direction for the team, and you are accountable for putting AI agents that act for corporate clients into production safely, on the firm's governed NEO agent platform.

Job responsibilities

Builds and leads the London engineering team across associate, lead, and senior lead levels, with direct responsibility for hiring, coaching, career development, and performance

Owns the delivery roadmap for B2B agentic commerce agents, from first production release through scale-out, in partnership with product owners, program managers, and design

Sets technical direction with senior engineers for multi-agent architecture, deterministic control of pricing and policy decisions, evaluation, and observability

Establishes the operating model for ML in production: how models are trained, tested, promoted across environments, served as tools, monitored, and retrained

Leads the team through the firm's model risk, cybersecurity, and control reviews required before agents and models go live, and owns ongoing production stability

Partners with the NEO platform team, data platform teams, client channel teams, and business stakeholders, and contributes reusable components back to the platform

Drives team adoption of enterprise-authorized AI-assisted engineering practices to improve code quality, delivery speed, and operational outcomes, while establishing consistent validation standards and promoting reuse of effective patterns across the team Makes decisions that influence team resources, budget, vendor selection, and tactical operations, and is accountable for those outcomes

Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture

Communicates progress, risks, and trade-offs clearly to senior technology and business leadership

Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

Formal training or certification on software engineering concepts and advanced applied experience, including significant experience leading and developing engineering teams

Hands-on practical experience delivering system design, application development, testing, and operational stability

Track record of building and scaling engineering teams, including hiring senior engineers and developing leaders

Experience leading delivery of production AI/ML systems, ideally including LLM-based applications or agents

Strong understanding of the ML lifecycle in production: data pipelines, training, deployment, monitoring, and governance

Demonstrated experience leading effective use of approved AI-assisted software development tools, with the ability to set organizational expectations for validating AI outputs for correctness, performance, and security

Strong understanding of responsible AI use, including data sensitivity considerations, secure handling of inputs and outputs, and adherence to resiliency and security expectations

Proficient in all aspects of the Software Development Life Cycle and an advanced understanding of agile methodologies such as CI/CD,…