Technical Architect

About the company

the company’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

the company is hiring Technical Architects: hands-on builders and live technical communicators who help our customers go from "we bought Claude" to "our people use it every day." You'll be the technical partner our CSMs pull into the room whenever the work gets technical. For our customers, that's most of the time.

One week you're running an advanced Claude Code hackathon for 1000 engineers at a global bank. The next you're on a call with their CISO walking through data handling, SSO, and governance controls. The week after, you're pair-building a plugin with a customer's platform team and debugging a SCIM sync live while thirty people watch. You are the helper people look for.

This is a post-sale role. You'll work alongside CSMs, Applied AI, Support, FDEs, and more.

We're looking for technologists who could have been researchers or staff engineers, but who get the most energy from helping customers get unstuck by teaching them something new.

• Be the technical lead in customer-facing moments across the post-sale journey: onboarding workshops, developer hackathons, live troubleshooting, executive security reviews, adoption working sessions.
• Build and ship working software (Claude Code plugins, agents, sub-agents, MCP integrations, Cowork skills) both as customer deliverables and as reusable field assets.
• Drive adoption of the Claude Code capabilities that make the product stick (sub-agents, skills, hooks, MCP, headless mode, managed settings) and turn new capabilities into field-ready demos and guides within days of release.
• Own enterprise deployment and identity conversations: SSO (SAML/OIDC), SCIM provisioning, role, seat, and spend-limit management, sandbox and permission design. Sit credibly across from CISOs and security architects.
• Advise and unblock customers running production workloads on the the company API and on Bedrock / Vertex, in close partnership with Applied AI.
• Teach. Design and deliver enablement that turns users into daily active developers, for audiences ranging from senior staff engineers to business users new to AI and develop the customer champions who carry adoption after you leave the room.
• Represent the company at customer all-hands and builder events, and bring structured field signal back to the Claude Code and Cowork product teams.
• Partner tightly with CSMs as their technical counterpart, and with Applied AI, security specialists, Product Support, Engineering, and Sales as the connective technical tissue of the account.

• You build. You've shipped real software, you've used Claude Code or comparable AI coding tools yourself, and you can stand behind your engineering choices.
• You hold the room. You're at ease being the technical voice in front of senior developers, IT and security leaders, and non-technical stakeholders (often in the same hour), and you stay calm and useful when something breaks live.
• You like the messy middle. You’re comfortable being pulled into an ambiguous customer situation and developing a solution in real time.
• You're service-oriented. Helping a colleague or a customer get unstuck is the part of the day you look forward to.
• You can travel. Expect regular on-site time with customers.
• You think about responsible use. You've built with LLMs hands-on and you have an instinct for how they should be used responsibly and effectively inside organizations of all shapes and…