Engineering Tech Lead - Platform Capability

We’re looking for a Tech Lead to head up our Capability squad. Capability owns the shared foundations of ECA’s multi-tenant B2B SaaS platform, the back-end services every other product team builds on.

This isn’t a role where “Tech Lead” means spending your week in meetings and updating spreadsheets while you drift away from engineering. You’ll lead a team of developers, set technical direction and own the quality of what the squad ships. You’ll also stay hands‑on, writing code, reviewing it and working through the hardest problems yourself.

Increasingly, you’ll also help us answer a bigger question: what does a genuinely AI‑first engineering team look like?

Capability is where our platform’s non‑functional requirements live. If our services are slow, insecure, fragile or hard to operate, every product team feels it. Your squad makes sure they aren’t.

• Identity and access management: authentication, SSO, roles and permissions, built on Keycloak
• Tenant isolation and multi‑tenant data architecture
• Platform services and integrations that other squads depend on
• Performance, scalability, resilience, security and observability across the platform

• Lead, mentor and grow a squad of developers while staying close to the code
• Treat non‑functional requirements as part of the design from the start, not something to deal with before go‑live: performance budgets, availability, security, auditability, operability and cost
• Design and build back‑end services and APIs that are scalable, maintainable and secure in a multi‑tenant environment
• Own technical direction for the platform foundations and help define what “good” engineering looks like across ECA
• Work closely with Product, Delivery and the other squad leads to turn requirements into sound technical solutions, especially where the work cuts across teams
• Give realistic estimates and challenge optimistic ones when needed
• Step into difficult or stalled work, work out what’s blocking it and get delivery moving again
• Raise the bar on testing, including TDD, automated testing, and load and performance testing
• Make sure what your team builds is observable and supportable in production, and help run incident response and learning when things go wrong
• Use AI throughout the software development lifecycle, from design and build through to testing and review
• Help shape how AI coding agents fit into our engineering workflow, including the guardrails, review standards and governance that make them safe to use on platform‑critical code

You’ll probably have 8+ years of software engineering experience, with a strong back‑end bias. We care more about what you’ve built, led and improved than about the number of years.

You’ll understand what it takes to run a multi‑tenant SaaS platform in production. You’ll be able to explain the trade‑offs between tenancy models, design for horizontal scale, reason about failure modes, and know where caching, queuing and asynchronous processing help and where they hurt.

Non‑functional requirements should come naturally to you. You’ll have defined, measured and improved things like latency, throughput, availability and security posture, and you’ll know how to make them visible through logging, metrics and tracing.

Identity and access management experience is particularly important: SSO, OIDC, SAML, OAuth, authentication and authorisation, RBAC, tenant isolation, and tools such as Keycloak.

Above all, we’re looking for someone who combines technical depth with leadership.…