Senior ServiceNow Developer - SC Clearance Required

At IBM Consulting UK Future Now, you’ll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You’ll collaborate with top industry professionals, gain hands-on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you’ll work on meaningful, high profile programmes that stretch your skills and accelerate your growth.

We invest heavily in you—supporting continuous learning, in demand skills development, and long term career progression. You’ll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique.

• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.

As a Senior Service Now Developer at IBM, you will provide technical expertise across complex UK public-sector Service Now programmes, designing and developing secure, scalable and maintainable solutions. You will work closely with architects, consultants, clients and delivery teams to translate requirements into high-quality Service Now solutions aligned with platform best practice and enterprise standards. You will take ownership of development activities across the Service Now platform, providing technical leadership, supporting complex implementations and ensuring solutions are robust, upgrade-safe and fit for purpose.

Key Responsibilities

• Design, develop and configure Service Now solutions across applications, workflows, business rules, client scripts, UI policies, Script Includes and Flow Designer.
• Develop robust server-side and client-side JavaScript to meet complex business and technical requirements.
• Design and implement integrations using REST, SOAP, Integration Hub and other Service Now integration technologies.
• Develop and maintain custom applications, scoped applications, data models, APIs and reusable components.
• Translate functional and technical requirements into scalable, maintainable and upgrade-safe solutions.
• Apply Service Now development best practices, coding standards and a configuration-first approach, minimising unnecessary customisation.
• Perform unit testing, debugging, troubleshooting and performance optimisation across Service Now solutions.
• Support deployment activities using appropriate Service Now development and release processes, including update sets and source control where applicable.
• Work closely with architects and technical leads to ensure solutions align with enterprise architecture, security and platform standards.
• Provide technical input into solution design, technical specifications, estimates and implementation approaches.
• Support Agile delivery through sprint planning, backlog refinement, development, testing, code reviews and retrospectives.
• Conduct code reviews and provide technical guidance and mentoring to junior Service Now developers.
• Maintain high-quality technical documentation and support knowledge transfer across development and support teams.
• Contribute to platform upgrades, technical debt reduction, automation and continuous improvement.
• Ensure development activities comply with IBM, client and UK public-sector security, governance and compliance requirements.
• Maintain and comply with UK SC Security Clearance requirements when working on sensitive public-sector…