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ServiceNow Developer - Professional Level
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-11-02
Listing for:
Avacone
Full Time
position Listed on 2026-11-02
Job specializations:
-
Software Development
Javascript, Software Engineer, IT Specialist
Job Description & How to Apply Below
Avacone is looking for a Service Now Developer at professional level to develop, configure, and maintain solutions across the Service Now platform.
You will work with architects, product owners, and business stakeholders to translate requirements into reliable, secure, and maintainable solutions. This role suits a developer with practical Service Now experience who can deliver defined technical tasks independently and collaborate on more complex implementations.
Key Responsibilities- Develop and configure Service Now solutions in line with business requirements and established platform standards.
- Translate functional requirements into technical specifications, working with experienced team members where required.
- Create and maintain Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
- Configure workflows and process automation using Flow Designer and Integration Hub.
- Develop and enhance scoped applications and platform functionality.
- Implement and maintain integrations using REST/SOAP APIs, MID Server, and data imports.
- Configure access controls in accordance with established security requirements.
- Support ITSM processes and contribute to CMDB data quality and alignment with CSDM principles.
- Perform functional testing, resolve defects, and support release activities.
- Investigate platform issues and contribute to root cause analysis.
- Participate in sprint planning, backlog refinement, and technical reviews.
- Maintain technical documentation and share knowledge within the team.
- Typically two to four years of hands-on Service Now development and configuration experience, or equivalent practical expertise.
- Practical knowledge of IT Service Management (ITSM) and common service management processes.
- Good JavaScript skills and familiarity with Service Now scripting and development practices.
- Experience with Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
- Hands-on experience with Flow Designer and workflow automation.
- Understanding of CMDB concepts and CSDM principles.
- Experience with REST/SOAP integrations and data import processes.
- Familiarity with access controls and platform security principles.
- Understanding of ITIL processes.
- Experience working in an Agile/Scrum team.
- A structured approach to problem-solving, testing, and documentation.
- Strong written and spoken English.
- Service Now Certified System Administrator (CSA) and/or Certified Application Developer (CAD).
- Exposure to Service Portal, UI Builder, or App Engine.
- Familiarity with Integration Hub and MID Server.
- Exposure to additional Service Now modules, such as ITOM, CSM, HRSD, Sec Ops, or GRC.
- Familiarity with Automated Test Framework (ATF), source control, and release management.
- Knowledge of Service Now reporting and Performance Analytics.
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