Software Engineer, Agent; Italian speaking

About us

• At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Singapore, and Japan.

• We are guided by a set of values that are at the core of our actions and define our culture:
  Trust
  , Customer Obsession
  , Craftsmanship
  , Intensity
  , and Family
  . These values are the foundation of our work, and we are committed to upholding them in everything we do.

• Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, led Google Labs, started and led Google’s AR/VR effort, and led the product and design teams for Google Workspace.

• Design and deliver production-grade AI agents
  :
  You’ll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes — they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce.

• Drive the Agent Development Life Cycle (ADLC):
  You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way.

• Partner with large enterprises and cutting-edge startups
  :
  You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate 'll also partner with startups in London, embedding AI agents across their entire business stack to drive innovation and efficiency.

• Build the future of the platform
  :
  Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product.

These are some examples of projects that engineers on our team have worked on recently:

• Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn

• Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations

• Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog!

• Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development

• Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers

• Experience building and scaling end-to-end production systems

• Strong technical problem-solving skills, especially in fast-changing, ambiguous environments

• A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship

• Comfort working directly with customers to understand their needs and solve real-world problems

• Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences

• Experience building or deploying AI/LLM systems in production

• Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed

• Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and…