AI Function Lead

Archway International has partnered with a global insights company, spanning 4 continents with a team of over 1,400 employees worldwide.

They are now building their AI function from scratch and we are looking for a lead to steer the ship.

• You'll operate at the intersection of commercial strategy and hands-on technical delivery, working across every business unit and horizontal in the organisation
• Map and own the opportunity landscape:
  You'll work directly with business leads to identify and prioritise AI automation opportunities — deciding what the central team owns versus what local teams run themselves, and building a 12–24 month roadmap that balances impact, feasibility, and risk.
• Build the governance architecture:
  You'll design the systemic protocols, agent approval frameworks, and risk controls that allow the client to demonstrate positive control over AI technology as it scales — across hundreds of live agents, client-facing and internal.
• Lead and develop your team:
  Your AI Solution Engineers will look to you for direction, unblocking, and credibility. You'll earn that last one through your own technical chops — this is a role where you need to be able to do, not just direct.
• Drive adoption, not just delivery:
  Solutions that get built and thrown over the fence don't count. You'll sit with business stakeholders, ensure every deployment actually lands and gets used, and build the trus...