Operations Lead Crystal Palace FC

Job Description

Who we are

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites – brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees.

We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

• The Operations Lead will support the Academy Manager to ensure the Academy (U12-U21) environment is safe, appropriate and meets the needs of the players, staff and The FA
• Manage the day-to-day operations of the PGA and pathway while enabling coaches to deliver a positive experience to be proud of and attractive to players and parents/carers
• To assist the Academy Manager in ensuring the PGA is run within budget and meets the FA’s PGA licence criteria

• Oversee operations across the PGA and academy so that coaching and other events run smoothly by managing all on and off pitch requirement around bookings, planning and communications
• Liaise closely with facilities and operations staff in the boy’s academy so that sessions and events are well-planned, and the necessary equipment is prepared.
• Ensure academy logistics are effective and efficient, and communicated to players, parents/carers, and staff. Ensure any changes are communicated quickly whilst managing PGA communication platforms
• Manage all operational needs of the academy from U12-U21 around player registrations, iFAS, whole game system and matchday logistics (eg. Travel)
• Think ahead to pre-empt anything that may prevent effective delivery and manage the situation proactively
• Deal promptly and efficiently with any issues which could impact on the smooth delivery of PGA and academy activity
• Have a deep and detailed knowledge of the FA PGA licence criteria and the PGA’s ongoing adherence to them
• Produce documentation & reports as requested by FA
• Record and store all key meeting minutes as well as communicate action points
• Manage invoices alongside academy budget
• Support, develop, and maintain good working relationships with parents/carers
• Develop a productive and trusting relationship with facilities and PGA partners so that service provision is seamless
• Work well with other PGAs; share best practice and ideas
• Assist women’s first team operations when required
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

• FA DBS
• FA Safeguarding Children
• FA Level 1 Introduction to First Aid in Football (IFAiF) or FA Emergency First Aid
• Accountancy/finance/business qualifications
• Football coaching qualifications
• Association of Project Management (AMP) qualifications
• Experience of administrative management and audit processes. This may or may not have been gained within football or other professional sports related field
• Experience of managing budgets
• Project management experience
• Knowledge of The FA’s Girls Talent Development structure and pathway

• Complimentary match day ticket
• Reward and Discount Scheme through our Tech Scheme and Simple Health app
• Health and Wellbeing benefit scheme
• 20% Discount in our Retail Stores
• Discounts in various gyms through Gym Flex
• Volunteering Day – 1 Workday off to support a charity of your choice.
• Travel Season Ticket loan
• Holiday allowance: 25 Days

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting, and retaining the most…