Fleet Reliability Manager

Overview

Driving Reliability. Elevating Standards. Shaping the Future of Our Fleet.

Are you passionate about delivering excellence and raising the bar for operational quality? Join us as a Fleet Reliability Manager
—a pivotal role responsible for ensuring our fleet operates safely, efficiently, and with the highest reliability standards.

In this role, you will lead the development and implementation of quality assurance processes, analyse performance data to spot opportunities for improvement, and collaborate closely with maintenance teams to optimise fleet dependability. Your work will directly contribute to delivering safe, consistent, first-class services for our passengers.

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Quality Assurance Leadership

• Build, enhance, and implement quality assurance protocols across maintenance, repair, and inspection activities.
• Continuously update quality control procedures in line with The Go-Ahead Way, industry expectations, and regulatory requirements.
• Set and monitor KPIs to benchmark operational performance.
• Analyse data trends and provide insights that drive improved efficiency and reliability.
• Champion continuous improvement initiatives across fleet operations.
• Ensure adherence to all relevant safety standards and regulations.
• Work with regulatory bodies to stay ahead of compliance updates.

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Vendor, Supplier & Asset Quality Oversight

• Partner with suppliers to guarantee the quality and reliability of parts and components.
• Assess and select trusted suppliers for critical fleet assets.

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Audit Coordination & Action Planning

• Lead internal and external audits across the fleet.
• Develop clear action plans to address findings and raise quality standards.
• Deliver training to fleet maintenance teams on QA processes and safety protocols.
• Foster a culture of continuous learning and excellence aligned with The Go-Ahead Way.

• Certification in Quality Assurance or similar (highly desirable).
• Proven QA experience—ideally within transport, fleet, or bus operations.
• Strong analytical skills and confidence with data analysis tools.
• Excellent communication and stakeholder-management abilities.
• Knowledge of quality management systems and regulatory standards.
• A proactive, solutions-focused mindset with the ability to influence others.
• Adaptability in a continually evolving industry.