Ocean Freight Specialist

DP World

DP World, the fast‑growing transportation and logistics leader that manages more than 10% of world trade, seeks a dedicated Ocean Freight Specialist to join our Freight Forwarding office in Prague, Czech Republic.

• Lead the full coordination of Ocean Freight operations, from import/export planning to customs clearance, ensuring shipments move smoothly across borders and modes (sea, rail, road).
• Communicate daily with ocean carriers, shipping lines, trucking companies and logistics partners, negotiating competitive rates and securing optimal space for clients’ cargo.
• Manage all operational documentation—from Bills of Lading to customs forms—keeping files audit‑ready, accurate and compliant with international regulations.
• Stay on top of vessel schedules and delivery timelines, proactively updating clients and swiftly addressing delays or discrepancies.
• Prepare and issue detailed, competitive transport quotations, using market knowledge and pricing insight to optimize cost and value.
• Serve as a trusted point of contact for clients, assisting with documentation needs, resolving concerns and delivering top‑tier customer care with empathy and clarity.
• Handle special cargo with confidence, including hazardous or restricted goods, ensuring safety and compliance every step of the way.
• Use TMS and tracking systems to manage shipments in real time, maintain transparency and empower clients with up‑to‑date insights.
• Support continuous improvement efforts, identifying ways to streamline operations, cut costs and enhance service delivery through innovative thinking.
• Collaborate across departments—sales, finance, customs and warehousing—to make sure each shipment is supported from start to finish.
• Ensure accurate and timely invoicing, monitor profit margins and manage file closures in line with KPIs and company standards.
• Bring your voice to the table—share operational feedback, market trends and customer insights to help shape solutions that are smarter and more effective.

• Completed secondary education. A university degree in Logistics, Supply Chain Management or a related field is a definite plus.
• At least 2 years of hands‑on experience in Ocean Freight operations and customer service.
• Solid understanding of freight forwarding industry, customs procedures, Incoterms and cross‑border transport workflows.
• Proficient with Microsoft Office tools (Excel, Outlook, Word, PowerPoint) and comfortable using TMS and CRM platforms.
• Fluent in English (written and spoken); fluency in Czech and Slovak languages is preferred.
• Highly organized, keeping complex shipments on track and on time.
• Excel at multitasking in fast‑paced environments, switching priorities without losing focus.
• Solution‑oriented mindset, staying calm under pressure and always looking for practical paths forward.
• Strong eye for detail, ensuring every document, quote and shipment is accurate and compliant.
• Excellent written and spoken communication skills, building trust with clients and partners.
• Negotiation and problem‑solving abilities to deliver value and build long‑term relationships.
• Self‑motivated, reliable and committed to exceptional customer service.
• Adaptive to changing priorities, client needs or market dynamics and embraces continuous learning.
• Collaborative, generous with knowledge and supportive teammates, ready to share insights.
• Own ownership of initiatives, taking accountability and pride in getting things right the first time.

DP World offers a market‑competitive compensation package within a growing international organization.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.