Export Account Operator

Overview

This is a fast-paced, hands-on role at the heart of an export operation. As an Export Account Operator, you'll be the key link between overseas customers, suppliers, warehouses, and freight partners—making sure high-quality chilled and ambient products reach global markets smoothly, compliantly, and on time. If you enjoy coordination, problem-solving, and international logistics, this role puts you right where the action is.

Salary: £28,000 per annum plus bonus

Great benefits package

Onsite role (no hybrid working)

Structured working hours in a fast-paced, supportive environment

• Act as primary point of contact for export customers, building strong and lasting working relationships.
• Receive and manage export orders from overseas customers, ensuring accuracy and completeness.
• Coordinate the end-to-end ordering process to ensure export orders are supplied in full and on time.
• Place orders with branded products.
• Check inbound delivery notes and supplier invoices against purchase orders, resolving any discrepancies, shortages, or damages.
• Develop strong relationships with suppliers and proactively manage supply challenges.
• Liaise closely with the warehouse to meet shipment deadlines for chilled and ambient airfreight exports.
• Book inbound stock and prepare sales invoices using SAP.
• Prepare and issue all required export documentation.
• Work with consular service providers to obtain certified and legalised export documents.
• Submit APHA and HMI applications for produce shipments.
• Complete export declarations with HMRC using ASM Sequoia.
• Make bookings and maintain ongoing communication with freight forwarders.
• Keep customers fully informed with accurate shipment updates.
• Authorise purchase invoices for payment.
• Maintain organised correspondence files for each export customer.
• Complete shipment costings to monitor gross margin performance and invoice status.

• Exposure to international exports and global supply chains.
• A varied role combining customer service, logistics, compliance, and finance.
• Real responsibility and ownership of shipments from order to delivery.
• Opportunity to build strong relationships across suppliers, customers, and logistics partners.
• A dynamic environment where no two days are the same.