Network Director

Overview

Ultimate accountability for our Sales & Ops Planning, Network Operations, Transport and Fleet functions

Responsible overseeing the creation and partial execution of the operational plan against both budget and quality targets

P&L accountability for collection and vehicle costs

Compliance against O-License

Represent Network to exec level and ultimate stakeholder of commercial/ops relationship

The Director of Network is a critical leadership role responsible for both major planning and execution functions. You will hold ultimate accountability for the seamless and compliant movement of parcels from the point of injection through to our final-mile hubs, and ensuring that our hubs have accurate plans to execute against. You must ensure that the Network is both financially efficient and operationally resilient.

As a strategic architect of the business, you will balance the "here and now" of daily operational performance with the long-term scaling required to meet high-growth targets. You will bridge the gap between commercial demand and operational reality, ensuring we deliver on our customer promises while maintaining strict control over our cost base.

• 1. Strategic Planning & Execution
  • You are the primary owner of the Operational Plan that forms the drumbeat of the operation. You will oversee its creation, ensuring it aligns with budgets and quality KPIs. This includes:
  • Ensuring the operational forecast (our demand) and capacity management (supply) matching process is accurate and able to respond to the expected variations and fluctuations. All aspects of capacity are included here: collections, sortation and final mile capacity.
  • Optimising network design to improve parcel flows and minimise transit times.
  • Managing parcel injection strategies to ensure efficient sortation processing
  • Ensuring the network can scale dynamically during peak periods (e.g., Black Friday/Cyber Monday)
• 2. Transport & Network Operations
  • You will lead the departments responsible for the physical movement of goods, maintaining a focus on:
  • O-License Compliance: ensuring the business maintains the highest standards of safety and legal compliance across our fleet and operating centres
  • Fleet cost ownership: end-to-end ownership of our fleet costs, from the middle mile network to our final mile vehicles. This includes the full cycle of acquisition, maintenance and end of life management
  • Operational excellence and driving continuous improvement in efficiency and utilisation
  • This role carries heavy P&L accountability, specifically regarding:
  • Collection & Vehicle Costs: managing one of the business's largest cost centres by optimising fleet procurement, maintenance, and utilisation whilst maintaining strong execution against budget
  • Budget Alignment: delivering network capacity and execution within the constraints of the agreed financial roadmap
• 4. Executive Leadership & Stakeholder Management
  • You will be the face of the Network at the Executive level, providing:
  • Strategic Voice: translating complex operational data into actionable insights for the Board
  • Commercial/Ops Interface: acting as the ultimate stakeholder in the relationship between our sales/commercial teams and our operations, ensuring that new business is onboarded profitably and sustainably

• 8–12+ years in senior operations leadership across logistics, last-mile, or eCommerce
• Strong command of operational cost drivers and ability to own CM3.
• Experience running both planning and execution environments, preferably within a logistics setting
• Strong people manager with experience coaching managers and high performing teams
• Proven track record of building SOPs and managing KPIs
• Strong cross-functional experience with Commercial, Finance, and other Operational leaders
• Comfortable “building the plane while flying” and driving stability during change
• Strategic leadership style with ability to balance short-term goals with long-term aims
• Data-driven, structured problem-solver with a continuous improvement mindset.

• Experience with EV fleets and charging operations.
• Scale-up or hypergrowth environment experience.
• Familiarity with UK logistics and Transport…