Customs Operations Specialist

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington.

As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over.
We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

This role focuses on delivering robust customs compliance, reconciliation, and reporting through data analysis, audit review, and oversight of warehousing and ETSF requirements. It also drives operational performance, supports key customers, and contributes to transition and continuous improvement activities.

• Generating and analysing data, and collaborating with the Customs managers and the supervisors ahead of customer business reviews
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
• Responsibility for key brokerage only customers which do not sit in the account management program
• Supporting our Customs Compliance function by reviewing audit results for designated customers and driving CAPA and continuous improvement activity
• Delivering specific reporting and document retention requirements for key customers
• Supporting weekly reconciliation and exception reporting for our Customs Warehousing customers
• Providing compliance and reconciliation support should we proceed with operating a customs warehouse in Bedford
• Driving our key operational metrics (timely keying, UCE) and supporting customer performance
• Overseeing ETSF compliance
• Overseeing departure status for export entries from the UK
• Contributing to transition & implementation activities for new business, or new opportunities for existing business.
• Assist the manager and supervisor in timely responding to requests for information and with competitive market pricing matching the scope of service required by the customer.
• Working with supervisors to ensure all customers’ standard operating procedures are monitored and regularly updated where needed.
• Be continuously open and positive to implementing new system changes and enhancements within the customs team.

• Exceptional Customer Service:Exceeds customer expectations by anticipating, understanding, and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

• Reliability:Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

• Collaboration:Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

• Communication:Effectively listens to others and communicates (verbal and…