Express​/Time‑Critical Coordinator

Position: Express / Time‑Critical Coordinator
Location: Heathrow

Our client, a global logistics leader specialising in air freight, ocean freight, customs brokerage, transport, warehousing, and e‑commerce solutions, is seeking an experienced Express / Time‑Critical Coordinator to join their dynamic team based in the London Heathrow area.

On offer:

* An exciting opportunity to join a market‑leading freight forwarding and supply chain management specialist

* 4 on 4 off day shift pattern, Working Hours - 7am – 7pm

* Salary up to £40k and dependent on experience.

Main Purpose of the Express / Time‑Critical Coordinator:

Reporting to the Express Manager, the express Time Critical Coordinator will be responsible for the co-ordination of shipments within the Express department and have responsibility for invoicing & profitability.

Duties and Responsibilities of the Express / Time‑Critical Coordinator:

* Day to Day responsibility for customer service delivery to Express Clients

* Order processing from start to finish including but not limited to Boxtop creation, warehouse pick, tie up of paperwork, customer system KPI management

* Follow up and resolve all any operational issues / customer service concerns raised by the customer

* Manage and maintain customer KPI expectations with regional depots

* To promote business development, ensuring all opportunities from existing business are followed up through telephone sales, prospect follow up and quotations.

* Research client operational history past and present, visit their website to gain knowledge of products and any developments

* Contribute to ongoing operational development and cost saving measures

* Keep up to date with Market trends, company products, services and news.

* Establish, Manage and Maintain Internal and External Relationships.

* Import and export jobs start to finish including clearance.

To Be Considered:

* Proven air freight forwarding experience ideally with AOG or other time critical logistics operations

* Experience with customs clearance

* Excellent communication and organisational skills.

* A mature and professional manner.

* Confidence with a computer including excel, CRM database and Box Top.

* Enjoy working with customers and building relationships. Must be able to work well within a target driven environment.

For more details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry