Transport Airside Controller ( EAA & Airside Loaders

Our production unit takes pride in offering top‑tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one‑of‑a‑kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first‑class service, and an exquisite range of menu options that are sure to impress.

• Acting as the first point of contact for all British Airways Aircraft movements (ACM) and Engineering teams queries relating to Towing and Aircraft ground movements.
• Monitor and control aircraft towing activities in conjunction with Transport Airside offload supervisor.
• Representing DO & CO at daily BA Towing meetings as you will be responsible to communicate the status of de‑catering activities as part of the BA base towing operation.
• Working closely with Transport ops & AOCC teams departments to ensure smooth and efficient de‑catering of aircrafts to ensure the BA operation is not impacted.
• Monitoring systems and communicating with Transport Ops & AOCC teams about status of Aircraft Towing from base to stand and potential impact outbound flights.
• Monitoring SH Bulk 541 Operations to ensure Box trucks are dispatching and returning on time. Communicating any delays to all relevant departments both landside within the unit and airside.
• Overlook the Transport operations airside and providing all relevant information back to Transport ops & AOCC teams.
• Ensuring Transport operations adhere to all SOP’s and ALL relevant Airside Health and Safety policies and procedures.

• Oversee and manage the daily Airside loader model delivery plan.
• Plan, monitor and manage the allocation of Airside loaders to flights to ensure on time departure of flights.
• Manage and communicate wit Airside loader shuttle drivers toe ensure loader delivery plan remans on schedule.
• Act as main point of contact regarding incidents and issues regarding Airside loaders.
• Act as contingency in the event of airside incidents which may require you to attend flights to act as a loader and load flights.
• Defining systems of working to ensure problems are resolved with solutions and continuous improvement initiatives are instigated.
• Monitoring and reporting all Transport activities to the Transport management team.
• Building and maintaining excellent working relationships with our customers, ensuring the provision of a positive and professional service that elevates the DO & CO reputation and any highlighted problems have an implemented solution.
• Driving success by ensuring the customer is receiving exceptional service and all requests are met.
• Proactively taking steps to ensure own skills and knowledge continue to improve in all aspects including technical and leadership.
• Maintaining good working relationships with all DO & CO family members as well as our partners, vendors, and other stakeholders.
• Forward, strategic thinking representative always looking to exceed targets and expectations of the unit whilst maintaining the collectiveness of the team and culture of DO & CO.
• Taking responsibility for all your actions, support your team, and celebrate successes as a family.
• Being a role model to ensure the exceptional DO & CO quality is delivered on time with maximum efficiency in accordance with customer requirements.

• Confidence and ready to roll up your sleeves and do what is needed to give our customers the best service with a problem‑solving mentality.
• Passion for high‑end cuisine, love for food and motivation to deliver exceptional service.
• Well presented, professional individual with a can‑do, positive attitude that indulges in team success.
• The ability to be a positive change champion for DO & CO, identifying key impact areas and priorities and supporting change programmes and strategies in order to gain optimal results.
• Meticulous attention to detail and data driven with the ability to influence and educate.
• Build strong relationships with colleagues, mentoring and motivating, creating a team spirit, encouraging them to be at their best.
• A clear and engaging communicator, strong written and verbal English, and will…