Operations Coordinator

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Operations Coordinator position is responsible quoting, routing, rating, monitoring and coordinating international shipments (air/ocean import/export) from pick-up through to delivery.

• Deals directly with clients, customs and agents to ensure the quickest and best movement of cargo throughout the world.
• Prepares documents necessary to complete export, import and customs clearance process.
• Track and trace cargo as necessary to insure proper movement and delivery.
• Proper and correct billing and cost information populated in TMF for accurate invoicing and job costing.
• Communicate with customers regarding disposition of freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
• Communicate & correspond with other company branches and agents for customer satisfaction, and ensure excellent service execution.
• Seek the most profitable mode of shipment yet meet customer’s requirement for the movement of freight.
• KPI adherence – DNI / LNR / Cost accuracy / ROTP.
• Ensure compliance in line with company standers.
• Other duties as assigned.

• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components.
• Sitting for extended periods of time.
• Walking within the warehouse and inspecting freight.

• Must possess strong working knowledge of all rules, regulations, governance and documentation preparations, as it pertains to both imports and exports.
• Must have strong verbal and written communication skills.
• The ability to work in a fast-paced environment.
• Strong organizational skills are required, due to the high volume and demands of the position.
• Strong knowledge of Microsoft Word and Excel.
• Other duties as assigned.