Senior Freight Forwarder

Job Req Number: 118035

Time Type:
Full Time

DSV is recruiting for an Export Gateway Operator at our Feltham location. Reporting to the Export Gateway Manager, you will support the day‑to‑day operations of the Gateway department. This is a dynamic and fast‑paced environment, handling a wide range of products, destinations, and shipment types. If you enjoy variety and thrive in a busy operational setting where no two days are the same, this could be the role for you.

• Manage and coordinate export air freight shipments, ensuring timely processing and on‑time departures.
• Prepare, review, and maintain accurate export documentation, including AWBs, manifests, customs entries, and freight system records.
• Coordinate with airlines, handling agents, warehouse teams, overseas offices, and customers to secure bookings, manage cargo movements, and provide shipment updates.
• Ensure compliance with aviation security, customs, and industry regulations, including IATA, CAA, HMRC, and destination‑country requirements.
• Monitor shipment progress, proactively resolved operational issues, and escalated potential delays to maintain service standards.
• Maintain accurate cost and rate information while supporting continuous improvement, cargo security, and health and safety procedures.

• Over 2 years of experience in Export Air Freight operations, including direct carrier and airline coordination.
• Strong knowledge of ULD planning, build processes, and aircraft loading requirements across multiple aircraft types.
• Experienced in handling specialised cargo, including Aerospace, Automotive, Dangerous Goods (DG), and Pharmaceutical shipments.
• Customer‑focused professional with excellent communication skills and a commitment to delivering high‑quality service.
• Proven ability to work effectively under pressure, prioritise competing tasks, and resolve operational challenges efficiently.
• Strong attention to detail, accuracy, numeracy, and IT proficiency, with experience adapting quickly to freight management systems, including Cargo Wise One (CW1).

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Cycle Scheme.
• Employee counselling, for support with physical and mental wellbeing.
• Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.