Ground Transport Services Agent - Talent Pool

Ground Transport Services Agent

As a member of the Ground Transport Team, you will be responsible for safely transporting passengers and colleagues and ensuring their journey is seamless.

• Safely transport passengers and colleagues using our fleet of vehicles
• Maintain the highest standards of customer service throughout each journey
• Ensure compliance with all safety regulations and company protocols
• Professionally represent British Airways in all interactions
• Manage time‑sensitive transportation schedules with precision and care
• Perform pre‑trip vehicle inspections and report any maintenance issues
• Assist passengers with luggage and provide supportive, friendly service

• Unrestricted right to live and work in the UK
• Ability to acquire and retain an airside

• Excellent interpersonal and communication skills
• Proven resilience to handle outdoor shift work in varying weather conditions
• Strong commitment to safety and customer satisfaction
• Ability to work flexible shifts, including early mornings, late evenings, and weekends

• A current Passenger Carrying Vehicles (PCV) DVLA Cat D licence with 2 years driving experience
• Manual and automatic driving licence

• Unlimited basic and premium standby tickets on British Airways flights
• Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family

We are committed to creating an inclusive workplace where everyone can be themselves and thrive. We welcome candidates from all backgrounds and cultures.