Logistics Team Supervisor

Location: North West London

Our client is looking for a Logistics Team Supervisor who thrives on pace, enjoys solving problems and wants genuine responsibility within a growing logistics business. They are a nationwide same-day and time-critical courier business based near Culcheth in Warrington. They have been operating for 21 years and continue to grow through a mix of organic growth and acquisition. An owner-managed SME where decisions are made quickly.

Standards are visible. Accountability is a big part of what they do. If you thrive in a fast-paced operations environment, love problem-solving, and want to develop your career in a business where outstanding customer service is the minimum standard, then this could be the opportunity you've been waiting for. If you're used to large corporate structures, layers of approval and narrow role definitions, this role is unlikely to be the right fit.

The Role (Please Read Carefully) Our client is recruiting a Logistics Team Supervisor to take ownership of their live logistics operation, alongside their Logistics Team Manager and deputising when they are out of the office. This is a hands-on, desk-based role, helping run a busy logistics office where phones ring, orders flow constantly, customers need answers, and your team and our client's Drivers need direction.

You will supervise the daily operations from initial enquiry or booking through to successful delivery, acting as the visible owner of KPI's, outcomes and escalation point day-to-day. This is not: A warehouse management role A fleet or compliance-led role A purely strategic or “hands-off” position What This Role Involves Day-to-Day:
Helping run a busy same-day logistics office team and 50 - 70 Drivers a day, mainly van deliveries with some HGV work in there also. Supervising inbound calls, a busy inbox, bookings, quotes and customer issues. Overseeing live orders from start to successful delivery. Balancing customer service, inbound sales and Driver management. Planning and controlling capacity across our client's Drivers and partners.

Recruitment and onboarding for their local courier fleet. Making fast and confident decisions with incomplete information. Handling escalations calmly and professionally. Supervising the logistics office team - both customer-facing and driver-facing roles. Being accountable for our client's service quality and client satisfaction. Who This Role Is For This role is best suited to someone who:
Thrives in a busy B2B logistics or courier office. Has worked close to customers, phones, and live orders. Has experience in people supervision and problem solving, not just processes. Has operated in an SME or owner-managed environment. Enjoys visibility, pace and accountability. Is confident using modern TMS and IT systems (no dated Excel set up here). If your background is primarily warehouse management, fleet management or transport compliance, this role is unlikely to be the right fit.

This role is designed as the No.2 position within the logistics operation and offers significant scope to grow as the business continues to expand. What They're Looking For Essential:
Proven experience in a B2B fast-paced logistics, courier or time-critical environment.

Experience of supervising a logistics or operations office. Experience in client and Driver management. Calm, decisive judgement under pressure. A genuine sense of ownership and accountability. Clear, confident communication with customers, colleagues and Drivers. Desirable:
Experience in an owner-managed SME.

Experience with TMS / dispatch systems. Subcontractor sourcing, on-boarding and management. How Our Client Works Our client is a values-led business and expect their people to role-model:
Teamwork Ownership Reliability Ambition A great attitude What You'll Get in Return:
Salary of around £35K, dependant on experience plus benefits, based on a 40-hour working week (Office hours 08:00 - 17:30, Monday - Friday, so either 08:00 or 08:30 starts). £200 on-call allowance per rota week, circa £2,000, on top of base salary, done from home with a company laptop and mobile (1 week in 4, rota done 3 - 6 months in advance).

Monthly and quarterly awards with £1,800 per year to be won. Supportive culture of development and progression. Regular breakfasts, lunches and team socials, paid for by the company. 30 days holiday including bank holidays. Opportunity to shape and influence operations within a growing logistics organisation. A supportive team that genuinely cares about doing a great job. A business where values are real, not just posters on the wall.

Our client is relaxed but does not compromise on standards or service levels. This is not a role for someone looking for a slow-paced transport office role, it's for someone who wants to supervise, support and deliver service excellence.