Technical Support Coordinator

Company Description

Come join us and make a difference in the world!

Driving Licence is essential.

As a Technical Support Coordinator, you will play a key role within the Operational team of the Managed Radio Services contract to our customer, the Metropolitan Police. Supporting and delivering our mission critical logistics/Technical operational services, you will be responsible for accepting delivery of equipment at our Kennington Park facility in London, issuing equipment to customers and engineers over the counter, delivering equipment to customer sites (this will involve driving a pool vehicle and asset tracking/managing the stock in our secure stores).

There will also be opportunity to participate in the testing of equipment at a simple functional level (training will be supplied for this aspect of the role).

Due to nature of this role, the successful applicant must be able to obtain SC Level +NPPV checks process successfully. This role is office based at our facility in Kennington Park London SW9 6DE
. Operating hours are between 8am – 6pm (37.5 hours per week).

• Accepting delivery of consignments from suppliers and checking contents.
• Recording and documenting the movement of goods/equipment using a variety of common software tools (Service Now, Microsoft Office).
• Preparing/booking deliveries of customer technical kit.
• Delivering to customer sites or, where appropriate, booking deliveries via couriers.
• Assisting the wider team as a driver.

Due to strict security clearance requirements, we can only consider applicants that have lived in the UK for 5 consecutive years or longer.

• Competency with Microsoft Office Applications (Specifically Excel).
• Some experience with database usage.
• Excellent customer service skills.
• Full UK drivers licence.
• Preferable candidate experience/knowledge in technology (subsequent growth opportunities). Familiarity with IT networks, Public Safety Radio and Telecommunications is advantageous.

• 25 days paid holiday with the option to buy/sell.
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
• A group pension plan.
• A fantastic selection of flexible benefits to suit your individual needs.
• We have an employee assistance programme which can help in every area of your life.

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.