Operations Coordinator - AOG Logistics

Our client, an industry leading organisation which provides award winning, time critical freight forwarding & logistics solutions for the Aerospace industry, are recruiting for an Operations Coordinator - AOG Logistics to be based at their offices in the London, Heathrow area.

• Working Hours:
  
  4 days on / 4 days off shift pattern, 0700 to 1900
• Market leading salaries for the right candidates.
• An opportunity to join an award-winning organisation known as a leader within the field of aerospace logistics
• Healthcare Cash Plan, including dental and vision
• Incremental holidays based on length of service, with an additional day off for your birthday
• Contributory pension scheme
• Life assurance
• Employee Assistance Programme
• Free on-site parking

The Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.

• Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.
• Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements.
• Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.
• Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system.
• Ensure compliance with all statutory aviation requirements, health and safety policies, and the companies Quality Management System.
• Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business.

• Proven AOG or air export freight forwarding operations experience
• Thrives in a fast-paced, customer-driven environment.
• Has strong organisational, communication, and problem-solving skills.
• Demonstrates a solid understanding of UK customs law and procedures.
• Has experience with Customs Declaration Service and knowledge of Cargowise (preferred).
• Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel.
• Ideally has Dangerous Goods compliance certification.
• Can work independently, using their initiative to assess data and propose solutions