Part Time Extended Baggage Agent LHR

Why you'll love this job

You will be responsible for the reconciliation, loading and unloading of customer baggage in a state of the art baggage facility. The role also entails the safe transportation of customers’ baggage to and from the aircraft parking area. There is an expectation that you will have a general understanding of working in an airside and security restricted zone and at all times they will behave in a responsible manner in a busy, complicated and at times a noisy working environment.

On a day to day basis, you will take instruction from the baggage Crew Chiefs. The position is shift work based, including weekends and Bank Holidays.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Provide a consistently high quality baggage handling service
• Use a hand held security device to reconcile and load baggage into containers may be required
• Use a hand held device to re-flight baggage
• Drive specialized equipment to transport the baggage containers to and from the aircraft
• Work closely with and take instructions from the Baggage Crew Chiefs responsible for that work area
• Conduct any relevant administrative duties
• Represent American Airlines by adhering to the uniform standards and by adopting a customer focused approach at all times
• Promote any and all American Airlines products and services to our customers
• Complete all compulsory training by given deadlines (e.g. SAI and DG)
• Promote safe working practices all times
• Carry out any other reasonable duties consistent with the post

• Be physically fit and able to walk long distances over the course of a regular shift
• Be able to continually lifting baggage weighing up to 23kg over the course of a regular shift
• For baggage weighing over 32kg, you will work as a team to lift it safely
• Be able to work as part of a small team
• Be able to work effectively with minimum supervision
• Be willing to work in a shift environment (including weekends and Bank Holidays)
• Have the ability to communicate both written and verbally to a high standard
• Hold a full EU driving license and be willing and able to pass the HAL driving test
• Have a well groomed appearance & adhere to the uniform standards at all times
• Be reliable and punctual
• Comply with all American Airlines policies and procedures
• Be able to obtain a valid Heathrow airside security pass
• Hold a valid HAL airside pass, or have the ability to hold one
• Completed GSAT training
• Be willing and able to successfully complete all relevant training

• Previous experience of working for an airline
• Basic computer skills (Word, Excel, PowerPoint, Outlook)